Agnes Fisher
Dickson,TN
Overview
13
13
years of professional experience
Work History
Rural Mail Carrier Associate
United States Post Office
Dickson, Tennessee
08.2023 - 01.2025
- Sorted mail, arranging in delivery sequence for distribution.
- Obtained signatures for registered, certified, and insured mail.
- Resolved customer complaints in a professional manner when necessary.
- Provided change-of-address cards and other postal forms upon customer request.
- Provided customer service by answering questions regarding rates and other services offered by the post office.
- Maintained accurate records of deliveries.
- Observed all traffic laws while driving through rural areas.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Delivered various types of mail on routes according to strict timelines.
- Routed all classes of mail in sequence of delivery along established route.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Collected payments for postal services rendered and issued receipts as required.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Delivered mail in a timely manner while adhering to safety regulations.
- Adhered to security protocols when handling confidential documents or packages.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Performed basic maintenance tasks such as checking oil levels and tire pressure on assigned vehicle.
- Assisted customers with various inquiries related to postal services.
- Scanned labels on letters or parcels to confirm receipt.
- Sold stamps and money orders to mail customers along daily route.
- Ensured proper delivery of mail and packages to rural customers according to established guidelines.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Handled undeliverable mail in accordance with established procedures.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- Used road maps or GPS to verify routes and designated addresses.
- Organized all incoming and outgoing mails in an orderly fashion.
- Recorded address changes to redirect mail for residences or businesses.
- Assisted other carriers during peak periods or when needed due to absences from work.
- Delivered mail to residents and business within assigned area.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cahier,Customer Service Representative
Lowes Home Improvement Stores
Dickson, TN
08.2021 - 11.2021
- Stocked shelves with new products as they arrived in the store.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Consulted with customers regarding needs and addressed concerns.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Updated accounts with recent information and processed customer payments.
- Greeted customers and answered inquiries in a professional manner.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Processed payments via cash, check, or credit card transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Dollar General Store
Dickson, TN
04.2021 - 06.2021
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed returns and exchanges of merchandise in accordance with store policies.
Picker Packer
PepsiCo
Nashville, TN
08.2020 - 03.2021
- Confirmed items picked for orders by keying codes into system.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Operated forklift and pallet jack to transport heavy loads.
- Utilized RF scanners to track inventory movements throughout the facility.
- Used handheld scanners to key in data for packages.
- Reported any damaged products to supervisor immediately upon discovery.
- Followed all safety protocols while operating warehouse machinery and driving forklifts.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Customer Service Manager
HOBBY LOBBY Retail Stores
Smyrna, TN
04.2019 - 08.2020
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored staff performance to ensure adherence to customer service standards.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Evaluated and authenticated returns, exchanges and voids.
Sales Department Lead
HOBBY LOBBY Retail Stores
Mechanicsburg, PA
06.2018 - 04.2019
- Greeted and assisted customers to foster positive experiences.
- Posed as models for advertising, artistic creation and display of goods.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
Lead Cashier
HOBBY LOBBY Retail Stores
Lebanon, TN
09.2015 - 06.2018
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Welcomed customers, offering assistance to help find store items.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Helped with purchases and signed customers up for rewards program.
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers promptly and responded to questions.
- Resolved discrepancies between sales floor and register information quickly.
Security Officer Supervisor
Lebanon Valley Mall
Lebanon, PA
01.2012 - 11.2014
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Conducted investigations into alleged violations of security regulations or procedures.
- Monitored security personnel activities to ensure compliance with established policies and procedures.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Mentored employees in handling issues with customers, tenants and other individuals.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Supervised the development of security plans, strategies, and practices for assigned areas.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Reviewed incident reports prepared by Security Officers before submitting them for approval.
- Implemented corrective measures when necessary based on investigation results.
- Investigated security alarms, altercations and suspicious activity.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Inspected and adjusted security equipment to ensure proper operation.
- Investigated any reported criminal activity occurring within the facility or grounds.
- Compiled regular reports regarding security operations including staffing levels, incident summaries.
- Participated in interviews for new hires as well as disciplinary hearings for existing personnel.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Identified potential threats or risks and developed appropriate solutions to mitigate them.
- Responded promptly to emergency situations and coordinated with law enforcement agencies as needed.
- Coordinated with local law enforcement agencies in order to provide mutual support during special events or operations.
- Supervised and authorized entry of employees, visitors or authorized persons.
- Inspected physical security controls such as locks, gates, fences, lighting, alarm systems.
- Interacted regularly with other departments in order to ensure a secure environment for customers and employees.
- Collaborated with law enforcement to resolve escalated situations.
- Managed the deployment of personnel resources according to operational requirements.
- Provided direction and guidance to staff in the performance of their duties.
- Warned persons of rule infractions or violations and evicted violators from premises.
Education
GED -
Lebanon Senior High School
Lebanon, PA06-1990
Skills
- Vehicle maintenance
- Deadline adherence
- Load management
- Weather preparedness
- Mail distribution
- Hand-eye coordination
Affiliations
Crafting.Wood Working,sublimation,stained glass painting,welding sculptures.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Rural Mail Carrier Associate
United States Post Office
08.2023 - 01.2025
Cahier,Customer Service Representative
Lowes Home Improvement Stores
08.2021 - 11.2021
Cashier
Dollar General Store
04.2021 - 06.2021
Picker Packer
PepsiCo
08.2020 - 03.2021
Customer Service Manager
HOBBY LOBBY Retail Stores
04.2019 - 08.2020
Sales Department Lead
HOBBY LOBBY Retail Stores
06.2018 - 04.2019
Lead Cashier
HOBBY LOBBY Retail Stores
09.2015 - 06.2018
Security Officer Supervisor
Lebanon Valley Mall
01.2012 - 11.2014
GED -
Lebanon Senior High School