Agnes Hunt
Anchorage,AK
Summary
Fueled by determination to achieve, accomplish, and succeed in life and strive for excellence in personal and career pursuits. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Talented Senior Office Specialist III goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
37
37
years of professional experience
Work History
Senior Office Specialist
Alaska Native Tribal Health Consortium
09.2002 - Current
- Managed 3 employees (including myself) for 11 years at Outpatient Pediatrics
- Team lead for Inpatient Pediatrics Senior Office Specialists for 9 years
- Supervise other clerical staff and provide training and orientation to new staff
- Train and assist staff with computer usage
- INFOR – requisition center for basic purchasing, reimbursement, employee travel requests, MyHR
- Billing practices knowledge of travel management
- Medicaid and non-Medicaid travel guidelines
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Knowledge in basic medical terminology and clinic systems
- ICD-10 coding
- UKG Timekeeping
- Issue and record adjustments to pay related to previous errors or retroactive increases
- Multitasking
- Hospital emergency and disaster procedures
- Work independently, decision making and maintaining confidentiality
- Deal with distressed customers
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as fax machines, copiers, scanners, phone system and voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Answer telephone and direct to appropriate staff
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
- Transmit correspondence or medical records by mail, e-mail, or fax
- Maintain medical records, technical library, or correspondence files
- Arrange hospital admissions for patients
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Create, maintain, and enter information into databases
- Complete forms in accordance with company procedures
- Locate and attach appropriate files to incoming correspondence requiring replies
- Conduct searches to find needed information, using such sources as the Internet
- Order and dispense supplies.
City Clerk
Kotlik City Council
02.1999 - 06.2002
- Supervised employees with the City of Kotlik
- Record and edit the minutes of meetings and distribute to appropriate officials or staff members
- Issue public notification of all official activities or meetings
- Plan and direct the maintenance, filing, safekeeping, and computerization of all municipal documents
- Maintain and update documents, such as municipal codes or city charters
- Prepare meeting agendas or packets of related information
- Prepare ordinances, resolutions, or proclamations so that they can be executed, recorded, archived, or distributed
- Maintain fiscal records and accounts
- Perform budgeting duties, such as assisting in budget preparation, expenditure review, or budget administration
- Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments
- Provide assistance to persons with disabilities in reaching less accessible areas of municipal facilities
- Coordinate or maintain office tracking systems for correspondence or follow-up actions
- Process claims against the municipality, maintaining files and log of claims, and coordinate claim response and handling with municipal claims administrators
- Collaborate with other staff to assist in the development and implementation of goals, objectives, policies, or priorities
- Represent municipalities at community events or serve as liaisons on community committees
- Serve as a notary of the public
- Provide assistance with events, such as police department auctions of abandoned automobiles
- Prepare reports on civic needs
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
- Process paperwork for new employees and enter employee information into the payroll system
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records
- Compute wages and deductions, and enter data into computers
- Process and issue employee paychecks and statements of earnings and deductions
- Keep track of leave time, such as vacation, personal, and sick leave, for employees
- Compile employee time, production, and payroll data from time sheets and other records
- Complete time sheets showing employees' arrival and departure times
- Prepare and balance period-end reports, and reconcile issued payrolls to bank statements
- Distribute and collect timecards each pay period
- Issue and record adjustments to pay related to previous errors or retroactive creases
- Keep informed about changes in tax and deduction laws that apply to the payroll process.
Leave Replacement Clerk
U.S. Postal Service
11.1987 - 06.2002
- Keep money drawers in order, and record and balance daily transactions
- Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage
- Obtain signatures from recipients of registered or special delivery mail
- Register, certify, and insure letters and parcels
- Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders
- Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes
- Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
- Cash money orders
- Rent post office boxes to customers
- Collect rents for post office boxes
- Provide customers with assistance in filing claims for mail theft, or lost or damaged mail
- Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation
- Receive letters and parcels, and place mail into bags
- Set postage meters, and calibrate them to ensure correct operation
- Post announcements or government information on public bulletin boards
- Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines
- Serve the public at counters or windows, such as by selling stamps and weighing parcels
- Train new workers
- Distribute incoming mail into the correct boxes or pigeonholes
- Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar code sorters
- Search directories to find correct addresses for redirected mail
- Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing
- Open and label mail containers
- Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling
- Cancel letter or parcel post stamps by hand
- Resolve customer complaints.
Education
Certified Supervisor Certificate -
Institute of Certified Professional Manager
Anchorage, AKUndergraduate Accounting and Business Administration -
University of Alaska Anchorage
Anchorage, AKCombination Welding Program Certification -
Alaska Vocational Technical Center
Seward, AKHigh School Diploma -
Kotlik Schools
Kotlik, AKSkills
- Adaptability and Flexibility
- Critical thinking
- Detail oriented
- Conflict management
- Mathematics
- Social perceptiveness
- Collaboration
- Active learning
- Brainstorming
- Assessing
- Delegating tasks
- Education and training
- Troubleshooting
- Systems analysis
- Employee development
- Negotiation
- Decision making
- Accounting
- Proficient in Microsoft Word and Power Point
- Programming
- Calendar Management
- Operating office equipment
- Product developing
- Quality control
- Respect
- Learning strategies
- Calculating
- Telecommunication
- Work independently
- Maintaining confidentiality
- Analyzing customer service issues
- Prioritizing tasks, projects, and demands
- Establishing and maintaining cooperative working relationships with others
- Operating a personal computer and utilizing a variety of software applications
- Grammar, spelling, sentence structure
- Office Administration
- Advanced Communication
- Document Management
- Workflow Optimization
- Travel Arrangements
- Report Generation
- Teamwork and Collaboration
- Problem Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Strong Problem Solver
- Documentation and Recordkeeping
- Team building
- Task Prioritization
- Self Motivation
- Excel spreadsheets
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication and Skills
- Continuous Improvement
- Administrative Support
- Administrative background
- Support Services
- Mail handling
- Filing and data archiving
- Supply Restocking
- Project Planning
- Records Management
- Inventory Replenishment
- Bookkeeping
- Multi-line phone proficiency
- Spreadsheet Management
- Proofreading
- Database Management
- Business Administration
- Materials Distribution
- Accounting familiarity
- Billing and coding
- Travel Planning
Accomplishments
- Leadership Foundations.
- Supervised team of 25 staff members.
- Received seven MyHero raves within a year.
- Annual Compliance Training.
- Volunteered on ANMC campus and within the community.
- Understanding Single Audits and Grant Compliance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- General Safety and Emergency Preparedness training.
- Expense Management and Expense Report training.
Timeline
Senior Office Specialist
Alaska Native Tribal Health Consortium
09.2002 - Current
City Clerk
Kotlik City Council
02.1999 - 06.2002
Leave Replacement Clerk
U.S. Postal Service
11.1987 - 06.2002
Certified Supervisor Certificate -
Institute of Certified Professional Manager
Undergraduate Accounting and Business Administration -
University of Alaska Anchorage
Combination Welding Program Certification -
Alaska Vocational Technical Center
High School Diploma -
Kotlik Schools