Agnes Jones

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

• Served as an assistant for the doctors which includes taking messages, prescription refills, preauthorization refills and changes, sending documents to correct facilities, record keeping and filing.

take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms, handling customer inquiries and concerns, processing orders for medical supplies, coordinating shipments, and providing information on insurance procedures and company products for conditions like incontinence, diabetic care, and nutrition.

• Duties for this role were: light housekeeping, assisting with patients in daily living, preparing meals, sending out medicine orders as prescribed by doctors.

• The roles for this position are as followed: assisting with patients, working under nurse’s supervision, checking vitals and weight daily, assisting with hygiene and ensuring safety. Along with answering and transferring calls and taking messages.

• My responsibilities for this position were: light housekeeping, assisting with patients in their daily routines, assisting with medical orders as they are given by provider, and preparing meals.