Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Agnes Leszczynska Pluta

Florham Park

Summary

I am a highly organized and energetic professional with over 15 years of extensive experience in the dynamic relocation industry. I possess a remarkable ability to manage accounts and project teams with efficiency and effectiveness. My expertise in process enhancement and communication enables me to design and implement standardized procedures that significantly improve workflow efficiency and promote operational excellence across the organization. I am recognized for my perceptive and practical approach to troubleshooting and strategy, demonstrating a unique aptitude for resolving complex problems that may be deemed insurmountable by others. I have established a reputation characterized by integrity, intelligence, and professional maturity, consistently delivering effective results in all endeavors.

Overview

14
14
years of professional experience

Work History

Sr. Premier Executive / Human Capital Management Division

CARTUS / Onsite at Goldman Sachs
04.2020 - Current
  • Oversee the relocation process for the firm’s high-level corporate executives by managing the policy and program
  • This involves coordinating and project-managing the shipment of household goods, arranging temporary accommodation, providing intercultural and language services, and offering destination and immigration assistance
  • Collaborate with Business Leaders, HR Business Partners, and Management to provide expert advice on International and Expatriate policies, procedures, and best practices
  • Support continuous improvement initiatives to ensure operational excellence
  • Serve as a liaison between various company business units while demonstrating project management skills that satisfy high-level client expectations
  • Monitor exceptions to the relocation policy, report trends to management, clients, and staff, and suggest specific actions to reduce costs and enhance value
  • Engage in special projects as needed, which may include researching products, vetting suppliers, creating client presentations, and providing training for both clients and suppliers
  • Established long-term client relationships through consistent delivery of high-quality products and services.

Sr. Global Mobility Consultant

Cornerstone Relocation Group
01.2016 - 03.2020
  • Play a key strategic role in hiring Consultants and Jr. Consultants, including their training and development
  • Develop and implement guidelines to assess the performance of satellite offices concerning client satisfaction
  • Serve as a subject matter expert and oversee all aspects of global assignment administration
  • Coordinate with the global compensation team to prepare payroll and tax activities for assignees, including cost projections, payroll instructions, and data collection
  • Conducted thorough assessments of client needs to determine the most appropriate mobility solutions for their specific situations.
  • Mentored Jr. Consultants, sharing knowledge and expertise to foster professional growth within the team.
  • Managed complex international assignments, coordinating all aspects of employee relocations to ensure smooth transitions.

Int’l Relocation Manager

The MI Group
05.2012 - 01.2016
  • Streamline a process that allows handling several Corporate Accounts with billing of over $ 1 million in revenue
  • Maintain consistent communication with the Global Mobility Team to ensure proper oversight of these corporate accounts
  • Implement effective strategies to provide a comprehensive range of relocation services for each account, ensuring clear and concise information is communicated to all parties involved
  • Promptly respond to every relocation inquiry and enhance profit opportunities within the services provided
  • Keep all assignees updated on the relocation policies for each account and ensure adherence to these policies by all parties
  • Contribute to account reviews, client maintenance visits, and account start-ups

Relocation Associate

The MI Group
06.2011 - 05.2012
  • Collaborated closely with Relocation Managers to assist with daily administrative tasks
  • Reviewed and distributed insurance certificates as needed for all active orders in the database
  • Successfully managed all logistical arrangements related to customers' move management for household goods and relocation services
  • Communicated promptly with the Relocation Manager regarding file issues and tracked them in the database system

Education

Certificate of Completion - Human Resources Management

Fairleigh Dickinson University

Certificate of Achievement - HR Management

Fairleigh Dickinson University

Courses - Effective Communication in Customer Service, Managing Complexity with Critical Thinking

County College of Morris

Certificate of Completion - Mentoring Program

Atlas World Group

HS Diploma -

Linden High School
Linden, NJ
01.1998

Skills

  • Organizational Skills
  • Account and Vendor Management
  • Administrative Skills
  • Problem Resolution Techniques
  • Domestic and Global Relocation Policies
  • Multi-Tasking Skills
  • Conduct Account Evaluations
  • Scheduling and Reporting
  • Strong Decision-Making Abilities
  • Superior Customer Service
  • Presentation Skills
  • Client Relations and Cultural Awareness
  • Team Leadership and Training
  • Interpersonal skills
  • Operations management
  • Executive support
  • Customer-oriented

Languages

Polish
Native or Bilingual

Timeline

Sr. Premier Executive / Human Capital Management Division

CARTUS / Onsite at Goldman Sachs
04.2020 - Current

Sr. Global Mobility Consultant

Cornerstone Relocation Group
01.2016 - 03.2020

Int’l Relocation Manager

The MI Group
05.2012 - 01.2016

Relocation Associate

The MI Group
06.2011 - 05.2012

Certificate of Achievement - HR Management

Fairleigh Dickinson University

Courses - Effective Communication in Customer Service, Managing Complexity with Critical Thinking

County College of Morris

Certificate of Completion - Mentoring Program

Atlas World Group

HS Diploma -

Linden High School

Certificate of Completion - Human Resources Management

Fairleigh Dickinson University

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Agnes Leszczynska Pluta