Agnes Njoroge
Waitress
Doha,DA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Waitress
Lamazani Grill Restaurant
Doha
07.2023 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Receptionist
Rupa Fun And Fitness Center
Eldoret
09.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
Receptionist
Trout Tree Restaurant
Nanyuki, Kenya
01.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
Education
High School Certificate -
Gatero Girls High School
Nanyuki 01.2009 - 12.2012
Degree Of Sociology - Sociology
Moi University
Eldoret 09.2015 - 12.2018
Diploma In Social Work - Social
Moi University
Eldoret 09.2013 - 04.2015
Skills
Beverage preparation
Timeline
Waitress
Lamazani Grill Restaurant
07.2023 - Current
Receptionist
Rupa Fun And Fitness Center
09.2022 - 12.2022
Receptionist
Trout Tree Restaurant
01.2019 - 03.2021
Degree Of Sociology - Sociology
Moi University
09.2015 - 12.2018
Diploma In Social Work - Social
Moi University
09.2013 - 04.2015
High School Certificate -
Gatero Girls High School
01.2009 - 12.2012