Hi, I’m
Agnes Opara
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
years of professional experience
1
Certification
Work History
OKLAHOMA STATE DEPARTMENT OF HEALTH
Health Planning Specialist
10.2012 - 11.2022
Job overview
- Assisted in production risk assessment and mitigation activities.
- Developed long-range plans to identify critical support areas, resource availability and priorities.
- Prioritized operations to bolster maximum performance and minimum delay.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Devised and implemented efficient processes for production tracking and inventory control.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in Type meetings.
SKIRVIN HILTON HOTEL
Night Audit/Front Desk Personnel
12.2014 - 07.2016
Job overview
- Performed nightly updates to room charges and rates.
- Documented accounts and logs throughout shift to keep up with requirements.
- Balanced hotel accounts and resolved discrepancies.
- Logged wake-up call requests and set up automatic rings in system.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Checked requests and room service for accuracy and guests needing assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered and updated sensitive customer information during check-ins and room changes.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Trained and mentored staff on procedures, service standards and productivity strategies.
THE FOUNTAINS AT THE CANTERBURY RETIREMENT COMMUNITY
Concierge
10.2011 - 10.2012
Job overview
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Southern Plains Treatment Services
BEHAVIORAL REHABILITATION SPECIALIST
04.2011 - 10.2012
Job overview
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Maintained accurate and confidential records of assigned students.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Crafted Behavioral Intervention Plans for individual students.
- Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.
Oklahoma Department Of Human Services
Child Welfare Specialist II
03.2007 - 07.2012
Job overview
- Managed 18 cases comprised of 36 children placed in the custody of the State of Oklahoma
- Act as legal guardian for children with the goal of arranging permanency for each child through reunification with family, guardianships or adoption
- Position requires strong knowledge base, effective administrative and decision-making skills, along with psychological maturity and compassion that are critical to the health and safety of children
- Knowledgeable in the delivery of Public Health Care
- Lead Family Group Conferences and Family Team Meetings to establish direction and confront issues among families and providers that slows down progress toward permanency.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Developed and implemented strategies to reduce and prevent family conflict.
- Developed and implemented programs to support children's mental health and well-being.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
Education
Walden UniversityMinneapolis, MN
Clinical Research Certification from Research And Development Management
05.2012
Walden University
Master of Health Care Administration
05.2011
Oklahoma State University - Oklahoma CityStillwater
Bachelor of Science from Psychology
12.2006
Skills
- Computer Skills:
- MS Office, OK-DHS/KIDS Program, Aspen Central Office Program, Profitsword,
- Project Requirements
- Excel Spreadsheets
- Daily Logs
- Meeting Planning and Leadership
- Status Meetings
- Financial Efficiency
- Creative Solutions
- Oral Presentations
- Data Gathering and Documentation
- Project Documentation
- Solving Production Issues
- Update Records
- Data Entry
- Recording Violations
- Records Reviewing
- Scheduling and Planning
- Record Data
- Report Writing and Documentation
- Process Improvement Initiatives
- Documentation Research
Certification
National Certified Investigator/Inspector Basic Training Program (CLEAR)- Certification in Investigation
provided by the Council on Licensure, Enforcement and Regulation
Timeline
Night Audit/Front Desk Personnel
SKIRVIN HILTON HOTEL
12.2014 - 07.2016
Health Planning Specialist
OKLAHOMA STATE DEPARTMENT OF HEALTH
10.2012 - 11.2022
Concierge
THE FOUNTAINS AT THE CANTERBURY RETIREMENT COMMUNITY
10.2011 - 10.2012
BEHAVIORAL REHABILITATION SPECIALIST
Southern Plains Treatment Services
04.2011 - 10.2012
Child Welfare Specialist II
Oklahoma Department Of Human Services
03.2007 - 07.2012
Walden University
Clinical Research Certification from Research And Development Management
Walden University
Master of Health Care Administration
Oklahoma State University - Oklahoma City
Bachelor of Science from Psychology