Agnes Suwada
Chicago,IL
Overview
30
30
years of professional experience
Work History
Independent Contractor
Old Republic Life Insurance Company
Chicago, IL
01.2024 - Current
- Provided strategic advice, technical guidance, and process improvement support to ORLIC.
- Advised ORLIC staff on best practices related to business processes and operations management.
- Created plans to propose solutions to problems related to current system errors.
- Provided technical support for ORLIC staff in regards to current issues that they have.
Food Service Manager
FSP
Chicago, IL
07.2023 - Current
- Maintained a safe and sanitary lunchroom environment, ensuring compliance with all applicable health and safety regulations.
- Monitored student behavior in the cafeteria during meal times.
- Ensured that students were served meals quickly and efficiently.
- Conducted regular inventories of kitchen equipment, tools, and utensils.
- Trained new employees on proper food handling techniques and sanitation procedures.
- Reported any maintenance needs or repairs promptly to the appropriate personnel.
- Communicated effectively with parents regarding their children's dietary needs or allergies.
- Evaluated the quality of food products received from suppliers before accepting delivery.
- Implemented innovative methods for improving overall efficiency within the lunchroom operations.
- Established and communicated lunchroom rules and monitored and enforced proper and respectful lunchroom behavior.
- Monitored lunchroom for choking or allergic reactions and implemented required emergency first aid.
- Prepared and served food according to standards with focus on sanitation, health and nutrition.
- Circulated throughout lunchroom, connecting with students, resolving conflicts and helping young or disabled students open meal packets.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Utilized safe and efficient methods for operating equipment.
- Upheld correct procedures for preparing foods and storing leftovers.
- Adhered to safe and proper storage guidelines for incoming supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored temperatures of prepared food and cold-storage areas.
Parent Volunteer
Our Lady Of Snows School
Chicago, IL
07.2022 - Current
- Assisted with the planning and implementation of a variety of school events and activities.
- Provided support to teachers in classrooms, libraries, computer labs and other areas as needed.
- Organized and coordinated fundraising efforts for student initiatives.
- Assisted in the development of strategies to enhance parent involvement in school activities.
- Helped organize after-school clubs, such as chess or drama club, for students.
- Collected feedback from parents on their experiences with the school system.
- Supervised children during lunch hour and recess periods.
- Assisted with organizing field trips for students.
System Administrator & Reinsurance Specialist
Old Republic Life Insurance Company
Chicago, IL
02.1997 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted customers in resolving issues related to their claims.
- Ensured timely resolution of customer inquiries related to their claims.
- Provided technical assistance to other departments regarding claim processing systems.
- Implemented quality control measures to improve overall claim processing efficiency.
- Monitored status of pending claims on a daily basis and followed up as needed.
- Identified potential areas of improvement within existing processes or procedures.
- Assisted in developing training materials for new employees on how best to process claims efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Reviewed reinsurance contracts and provided expert analysis to ensure accuracy of information.
- Created databases containing relevant information such as policy details, claims history.
- Maintained a comprehensive understanding of insurance principles and industry standards in order to provide accurate advice when needed.
- Designed training materials for new hires on topics related to reinsurance analysis techniques.
- Participated in multiple system conversions for Insurance and Reinsurance programs.
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Created and implemented test plans, scripts, and procedures for new system installations and upgrades.
- Assisted in the development of training materials for end-users on how to use new or modified systems effectively.
- Collaborated with developers, designers, business analysts, project managers, IT staff members to ensure successful implementation of projects.
- Conducted regular reviews of database backups and disaster recovery plans as part of overall risk management strategy.
- Resolved complex technical problems by working directly with vendors or other external resources when necessary.
- Maintained up-to-date knowledge about technology developments related to the organization's business processes.
- Diagnosed issues encountered during testing phases by examining logs files or debugging code when necessary.
- Coordinated installation of updated computer programs and systems.
- Troubleshot and resolved problems with programs and systems.
- Developed streamlined task system to provide more effective workflows for both peers and management staff.
- Developed and managed project plans while providing status updates to management.
- Tested newly installed programs and applications to validate operability.
- Developed solutions by preparing and evaluating alternative workflow options.
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- Created data verification methods to comply with standard system procedures.
- Trained staff and users to work with computer systems and programs.
- Troubleshot program and system malfunctions to restore normal functioning.
- Tested, maintained and monitored computer programs and systems.
- Assisted staff and users with computer malfunctions and program problems.
- Worked closely with external auditors during the annual audit process.
- Provided guidance to junior staff members in completing their assigned tasks accurately and timely.
- Conducted interviews with management personnel to gain an understanding of business operations and processes.
- Participated in meetings with senior management to discuss audit results and provide recommendations for improvements.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Configured and maintained system hardware, software and network components.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Assisted in the development of disaster recovery plans for different systems and networks.
- Automated repetitive administrative tasks to shorten work times and reduce required personnel.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Created training materials for new hires on the company's procedures and policies.
- Conducted regular meetings with staff to review progress and address any concerns.
- Coordinated and managed various programs or projects to achieve established objectives.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
Receptionist
Dr. Irene Lesniak
Chicago, IL
09.1994 - 10.1996
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
Lourdes High School
Chicago, IL05-1996
Skills
- Life Insurance Product and Procedures
- Reinsurance Treaties and Procedures
- Process Improvement
- Operations Management
- Inventory Control
- Staff Management
- Business Administration
- Complex Problem-Solving
- Training and mentoring
- Goal-Oriented
- Project Management
- Processes and procedures
- Data Entry
- Report Generation
- Complaint resolution
- Product Knowledge
- Paperwork Processing
- Positive and professional
- Research
- Quality Control
- Conflict Resolution
- Filing
- Staff Training
- Problem-solving abilities
- Problem Resolution
- Client Relations
- Clerical Support
- Spreadsheets
- System implementation
- Complaint Handling
- Escalation management
- Coordination
- Payment Processing
- Documentation
- Critical Thinking
- Customer Service
- Microsoft Excel
Languages
Polish
Professional
English
Full Professional
References
References available upon request.
Timeline
Independent Contractor
Old Republic Life Insurance Company
01.2024 - Current
Food Service Manager
FSP
07.2023 - Current
Parent Volunteer
Our Lady Of Snows School
07.2022 - Current
System Administrator & Reinsurance Specialist
Old Republic Life Insurance Company
02.1997 - 07.2022
Receptionist
Dr. Irene Lesniak
09.1994 - 10.1996
High School Diploma -
Lourdes High School