Agnes Suwada
Chicago,IL
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
28
28
years of professional experience
Work History
Food Service Handler
FSP
08.2023 - Current
- Implemented proper food handling techniques to maintain safe cooking practices.
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
- Improved operational efficiency by effectively managing food prep tasks and kitchen organization.
System Administrator
Old Republic Life Insurance Company
02.1997 - 07.2022
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Conducted thorough audits of transaction data, identifying discrepancies and making necessary corrections for accurate recordkeeping.
- Enhanced transaction processing accuracy by implementing effective ACH procedures and guidelines.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Lourdes High School
Chicago, ILSkills
- Data Entry
- Accuracy and Attention to Detail
- Fast Typing Speed
- File Management
- Customer Service-Oriented
- Independent worker
- Word Processing
- Office Administration
- Maintains confidentiality
- Strong Problem Solver
- Database Management
- Spreadsheet Management
- Quality Assurance
- Technical Support
Languages
Polish
Native or Bilingual
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionTimeline
Food Service Handler
FSP
08.2023 - Current
System Administrator
Old Republic Life Insurance Company
02.1997 - 07.2022
High School Diploma -
Lourdes High School
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