Agnes Tiongson
Oakley,CA
Summary
Dynamic Social Service Director with a proven track record at Concord Post Acute, enhancing client self-sufficiency and satisfaction through innovative policies. Excelled in fostering community partnerships and advocating for policy changes, showcasing exceptional problem-solving and communication skills. Achieved significant improvements in service delivery and cross-departmental collaboration.
Overview
20
20
years of professional experience
Work History
Social Service Director
Concord Post Acite
11.2020 - Current
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Referred families to shelters, legal resources, and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Improved communication between departments through the implementation of cross-functional teams and regular meetings.
- Created an inclusive work environment by prioritizing diversity initiatives and fostering open dialogue among staff members.
- Enhanced client satisfaction by implementing new policies and procedures for improved service delivery.
- Developed and maintained strong community partnerships, resulting in increased access to resources for clients.
- Coordinated with mental health professionals to integrate psychological support services into overall care plans.
- Fostered partnerships with local businesses and organizations to expand resource availability for clients.
- Advocated for policy changes at the local, state, and federal levels to address systemic barriers faced by clients.
- Assessed community needs and identified resources for social and community service programs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Activity Director
Devonshire Oaks Nursing Facility
Redwood City, California
06.2004 - 05.2006
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Stretched minimum annual budget of $[Amount] to cover planned activities through creative use of resources.
- Supervised Activities Assistant and conducted performance evaluations.
Education
Bachelor In Science In Human Services - Child And Family Welfare
Kaplan University
Davenport, IA05.2016
Skills
- Written and verbal communication
- Client Needs Assessments
- Client Advocacy
- Interviewing skills
- Client meetings
- Effective customer communication
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
- Task Prioritization
- Self Motivation
- Professionalism
- Written Communication
Languages
Tagalog
Elementary
Timeline
Social Service Director
Concord Post Acite
11.2020 - Current
Activity Director
Devonshire Oaks Nursing Facility
06.2004 - 05.2006
Bachelor In Science In Human Services - Child And Family Welfare
Kaplan University