Agnes Uminska-Pilat
Honolulu,HI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work History
Medical Interpreter, Legal Interpreter
Geneva Worldwide
New York, NY
01.2013 - 06.2015
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Provide Polish-English-Polish interpretation during face-to-face assignments for various clients in medical and legal settings.
- Interpreting and translating in NYC Human Resources Administration, Hospital for Joint Diseases, NYS.
- Insurance Fund, Workforce 1, Social Services, Administrative Hearings, Parent-Teacher conferences.
- Translating and interpreting everything from hospital records, informational pamphlets to doctor's appointments.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated procedural information to facilitate understanding between doctors and patients.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
Medical Interpreter
CP language Institute
New York, NY
01.2009 - 06.2015
- Conduct medical and general interpreting for staff, patients and their families.
- Assess and monitor patients understanding of information conveyed.
- Record and monitor interpretation activities according to hospitals standards.
- Maintain confidentiality in all matters related to patient care.
- Provide Polish-English-Polish interpretation during face-to-face assignments for various clients in medical and legal settings.
- Depositions.
- Interpreting in major NYC hospitals like Memorial Sloan Kettering Cancer Center, Beth Israel, Cornell, Columbia, NYU, Roosevelt, St Luke’s and others as well as in private clinics
- Interpreting for in-patient units and out-patient specialty clinics: Cancer Clinic, OT, PT, Psychiatry, Detox, Transplant Center, Palliative Care, Orthopedics, Cardiology etc.
Sales Professional
Bloomingdale's
Honolulu, Hawaii
09.2015 - Current
- Open new accounts in accordance with company goals/requirements
- Maintain floor standards including replenishment, cleaning and presentation
- Understand all system and procedures relating to sales and credit transactions
- Greeted customers in timely fashion while quickly determining their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in prompt and efficient manner
- Received written recognition for superior customer service
- Received written recognition -Top Sales Performance for Spring/Summer - Fall/Winter 2016 , 2017, 2018, 2019, 2021, 2022
Designer womenswear associate
Bloomingdale's
Honolulu, Hawaii
09.2015 - Current
- For Burberry, Paul Ka, Armani, Max Mara, Weekend Max Mara, Sonia Rykiel, Moschino,
- Aleksander Wang, Canada Goose among others
- Exceed store, individual sales and performance goals, excellent product knowledge, maximize business opportunities, comply with store security, safety and loss prevention guidelines, detail-oriented, process transaction through POS terminal, communication skills, tech savvy, merchandising, stylist, personal shopper.
- Prepared and managed presentation walls covering seasonal lines.
Specialist
Paule Ka
Honolulu, United States
09.2017 - 09.2020
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Managed over 50 calls per day.
- Increased sales by 20%.
Burberry Specialist
Bloomingdales Ala Moana
Honolulu, United States
09.2016 - 09.2017
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Built and managed relationships with key clients and partners to drive growth.
- Monitored industry trends to adapt strategies accordingly.
- Increased sales by 30%.
Sales Associate – Carven Specialist
Bloomingdales -Ala Moana, HI
Honolulu
09.2015 - 08.2016
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
Airline Reservation Agent
Polservice Inc
06.2013 - 07.2015
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Able to juggle multiple clients and maintain excellent feedback rating.
- Active in business community promotional events and networking.
- Worked during busy seasons and sales campaigns.
- Assisted clients with choosing individual tourism packages.
- Helped identify guided tours and package deals to various international tourism destinations.
- Good knowledge of ticketing and booking Amadeus selling platform.
- Search and located best deals for clients.
- Managed over 50 customer calls per day.
- Resolved various issues and discrepancies for customers.
- Provided customers with information about availability and pricing.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Language Consultant, Language Coach, Assessor, Translator
Memorial Sloan Kettering Cancer Center/Immigrant Health and Cancer Disparities
New York, NY
04.2014 - 11.2014
- Help students develop skills needed for freelance and staff positions in health-care interpretation.
- Translating medical tests and terminology for new medical interpreters.
- Assessing and coaching new medical interpreters.
Medical Interpreter
Just Interpretation
New York, NY
07.2011 - 11.2014
- Provide Polish-English-Polish interpretation during face-to-face assignments for various clients in medical settings.
- Interpreting at NYU hospital, Memorial Sloan Kettering Cancer Center.
- Interpreting for in-patient units and out-patient specialty clinics: OT, Speech Therapy, PT, Psychiatry, Transplant Center, ICU, Cardiology, Orthopedics, Cancer Center, GI, Pediatrics, Hospice Care etc.
- Always very accurate, focused and professional.
Personal Assistant / Interpreter
New York, NY
07.1996 - 08.2008
- Specialize in coordinating household services for variety of clients.
- Manage personal affairs, personal shopping/errands.
- Organize business schedules and activities for home offices.
- Provide other customized services when requested.
- Provide Ebay listings and sales.
- Child management.
- Personal shopper/stylist.
Sales Professional
Online Retailer
New York, NY
07.1998 - 08.2004
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Retail Store and Warehouse Owner
ALPA
Stalowa Wola, Poland
01.1993 - 01.1996
Social Worker
Stalowa Wola
07.1986 - 06.1992
Education
Bridging the gap certificate -
05.2023 - Current
Marketing for small business NYC Business Solutions course -
01.2007 - 05.2008
Real estate license from -
05.2001 - 05.2004
Undergraduate Diploma - Accounting, Psychology and Sociology
01.1993 - 05.1994
Skills
Superb marketing, retail and sales skillsEnergetic Friendly Pleasant Outgoing Success/Result -Oriented EnthusiasticOral Communications - Fluent in Polish, English, Knowledge of RussianExceptional customer serviceExcellent interpersonal skills and attention to detailsHighly professional appearance and demeanorTime efficient, self-motivated, organizedCan operate independently and as part of a teamInternet research abilities
Basic knowledge of Excel, Microsoft Word and Photoshop
Photography skill - good eye for design, space, texture and color balanceTimeline
CP Language Institute - Bridging the gap certificate,
05.2023 - Current
Specialist - Paule Ka
09.2017 - 09.2020
Burberry Specialist - Bloomingdales Ala Moana
09.2016 - 09.2017
Sales Professional - Bloomingdale's
09.2015 - Current
Designer womenswear associate - Bloomingdale's
09.2015 - Current
Sales Associate – Carven Specialist - Bloomingdales -Ala Moana, HI
09.2015 - 08.2016
Language Consultant, Language Coach, Assessor, Translator - Memorial Sloan Kettering Cancer Center/Immigrant Health and Cancer Disparities
04.2014 - 11.2014
Airline Reservation Agent - Polservice Inc
06.2013 - 07.2015
Medical Interpreter, Legal Interpreter - Geneva Worldwide
01.2013 - 06.2015
Medical Interpreter - Just Interpretation
07.2011 - 11.2014
Medical Interpreter - CP language Institute
01.2009 - 06.2015
New York University - Marketing for small business NYC Business Solutions course,
01.2007 - 05.2008
Real Estate Education Center - Real estate license from,
05.2001 - 05.2004
Sales Professional - Online Retailer
07.1998 - 08.2004
Personal Assistant / Interpreter -
07.1996 - 08.2008
University of Warsaw - Undergraduate Diploma, Accounting, Psychology and Sociology
01.1993 - 05.1994
Retail Store and Warehouse Owner - ALPA
01.1993 - 01.1996
Social Worker -
07.1986 - 06.1992