Agnes Waheto
Pittsburgh,PA
Summary
Well-qualified Human Resources Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Human Resource Generalist
Nguba Consultancy
05.2023
- HR Operations Management - Oversee day-to-day HR functions, such as recruitment, onboarding, and benefits administration
- Employee Relations and Support - Foster positive relationships between employees and the organization
- Talent Acquisition and Development - Manage the end-to-end recruitment process, from job posting to candidate selection
- HR Compliance and Legal Adherence - Ensure adherence to labor laws and regulations
- Data Analysis and Reporting - Analyze HR data to inform decision-making and strategic planning
Virtual Onboarding and Orientation Coordinator
Interim Healthcare
04.2022 - 04.2023
- Virtual Onboarding Program Development - Design and develop virtual onboarding programs to facilitate new employees' smooth integration into the company
- Orientation Material Creation - Create and organize orientation materials, presentations, and resources to effectively introduce new hires to the organization
- Conduct Virtual Onboarding Sessions - Lead virtual onboarding sessions to familiarize new employees with company culture, policies, and values
- Online Training Delivery - Provide online training sessions on job-specific tools, processes, and responsibilities to ensure new hires are well-prepared for their roles
- Documentation and Compliance - Assist new employees with paperwork, documentation, and compliance requirements, ensuring adherence to labor laws and regulations
- Progress Monitoring and Continuous Improvement - Monitor and track the progress of new employees during the onboarding process, collecting feedback and making improvements to enhance the overall experience
Employee Handbook Coordinator
Interim Healthcare
04.2022 - 04.2023
- Employee Handbook Maintenance - Keep the employee handbook up-to-date with the latest company policies, procedures, and relevant legal requirements
- Policy Communication - Ensure that all employees have access to and are informed about the contents of the employee handbook
- Orientation Material Integration - Integrate handbook content into the onboarding process to educate new employees about company policies and procedures
- Compliance Oversight - Monitor and ensure that company policies in the handbook remain compliant with labor laws and regulations
- Feedback Collection - Solicit and collect feedback from employees regarding the handbook's clarity, usefulness, and relevance
- Continuous Improvement - Collaborate with HR and legal teams to update and refine the employee handbook to align with evolving organizational needs and legal requirements
Supervisor
Coldstone Creamery
12.2019 - 11.2021
- Team Leadership and Management - Lead and manage a team of staff, including scheduling and providing training
- Quality Control and Standards - Ensure quality control and maintain company standards for products and service
- Customer Service Excellence - Prioritize excellent customer service and effectively handle customer complaints to ensure a positive experience
- Operations Management - Monitor inventory levels, manage cash, and enforce health and safety standards in the store
- Marketing and Promotion - Implement marketing strategies and promotions to attract customers and increase sales
- Employee Development - Conduct employee evaluations, provide feedback for improvement, and support the growth and development of the team
Customer Service Representative
Coldstone Creamery
12.2017 - 11.2019
- Warm Customer Welcome - Greet and welcome customers with a friendly and inviting attitude, creating a positive first impression
- Quality Service Presentation - Serve Coldstone Creamery products with meticulous attention to presentation and quality
- Efficient Transaction Handling - Manage cash and card transactions efficiently and accurately
- Customer Inquiry Resolution - Address customer inquiries, concerns, and complaints professionally and promptly, striving for customer satisfaction
- Cleanliness and Organization - Maintain a clean and well-organized workspace, including display areas, to ensure a hygienic and appealing environment
- Promotion and Feedback - Promote and encourage customer participation in loyalty programs and gather feedback to contribute to continuous improvement efforts
Talent Acquisition Specialist
Mamasafi
01.2017 - 05.2017
- Recruitment Strategy - Develop and execute a recruitment strategy to attract and hire qualified candidates for various positions within the laundry services company
- Candidate Sourcing - Identify and source potential candidates through job postings, networking, job fairs, and other relevant channels
- Candidate Assessment - Conduct thorough candidate assessments, including interviews, skills testing, and reference checks, to evaluate qualifications and suitability for the company's needs
- Talent Pipeline Management - Build and maintain a talent pipeline for current and future staffing needs, ensuring a consistent pool of candidates
- Onboarding Support - Collaborate with HR and management to facilitate the onboarding process, ensuring a smooth transition for new hires
- Compliance and Documentation- Ensure compliance with all relevant employment laws and regulations, and maintain accurate records of candidate information and recruitment activities
Education
Masters In Healthcare Analytics - Healthcare Analytics
Harrisburg University of Science And Technology
Harrisburg, PAMaster of Human Resource Management - Human Resource Management
La Roche College
05.2023
Bachelor of Science in Hotel and Hospitality Management - Hotel and Hospitality Management
University of Eldoret
11.2017
Skills
- Cross-Cultural Communication - Proficiency in communicating across diverse cultures
- Languages - English (Proficient), Swahili (Native)
- Technical Proficiency - Strong technical skills, including proficiency in MS Office, Adobe Creative Suite
- Team Leadership - ability to lead and manage teams
- Data Collection and Analysis - Proficiency in data collection allowing informed decision-making and development of effective HR strategies
Key Qualifications
- Virtual Onboarding and Orientation Specialist with expertise in developing seamless onboarding programs and facilitating virtual sessions.
- Experienced in creating, organizing, and updating orientation materials and employee handbooks, ensuring compliance with labor laws.
- Skilled in conducting online training on job-specific tools and processes, promoting a smooth transition for new hires.
- Strong collaborator, working across teams to ensure effective onboarding and ongoing employee engagement.
- Detail-oriented with a focus on tracking progress, gathering feedback, and making continuous improvements.
- Proficient in policy communication and enforcement, maintaining a culture of compliance.
- Previous experience in leadership and customer service roles, emphasizing team management, quality control, and excellent customer service.
- Talent acquisition background with skills in candidate sourcing, resume review, and interview coordination.
Timeline
Human Resource Generalist
Nguba Consultancy
05.2023
Virtual Onboarding and Orientation Coordinator
Interim Healthcare
04.2022 - 04.2023
Employee Handbook Coordinator
Interim Healthcare
04.2022 - 04.2023
Supervisor
Coldstone Creamery
12.2019 - 11.2021
Customer Service Representative
Coldstone Creamery
12.2017 - 11.2019
Talent Acquisition Specialist
Mamasafi
01.2017 - 05.2017
Masters In Healthcare Analytics - Healthcare Analytics
Harrisburg University of Science And Technology
Master of Human Resource Management - Human Resource Management
La Roche College
Bachelor of Science in Hotel and Hospitality Management - Hotel and Hospitality Management
University of Eldoret