Agnes A Mickles
Mobile,AL
Summary
Adept at orchestrating complex transportation and logistics operations. I leveraged my 25 years of expertise of a wide range of traffic management principles, policies, practices, laws, regulations, techniques in various transportation and logistics systems alongside my exceptional management and organizational skills to enhance the US Air Force's efficiency. My proactive leadership and communication prowess have consistently fostered strong team dynamics and customer satisfaction. My proficiency in positive mentoring, motivating, and appraising staff through subordinate supervisors allow for goal driven team dynamics.
Overview
12
12
years of professional experience
Work History
Traffic Manager
US Air Force- Dept. of Defense
Columbus AFB , MS
07.2022 - 07.2023
- Served as the 14th Flying Training Wing Installation Transportation Officer.
- Managed manpower and corrected the allocation of 18 assigned positions as the Deployment and Distribution Flight Chief. Revised and updated performance plans for 13 positions to align with current core document. Connected supervisors to first ever award package/performance plan writing seminar and disciplinary action seminar
- Led the Installation Deployment Readiness Cell (IDRC) to ensuring 275 personnel were ready for deployment under 208 Unit Training Codes (UTC) all while conducting three exercises and actively deploying 73 personnel and completing 13 Memorandums of Agreement (MOA) and 16 Memorandums of Understanding (MOU)
- Directed the Ground Transportation function to accomplishing outstanding DV support, the movement of 108,000 pilots to and from assigned training aircraft, the movement of 560 MICAPS and 3,000 pieces of bench-stock items, while ensuring Airfield driver and government licensing programs were being maintained at 100%
- Guided the Transportation Management Office to accomplishing 100% household goods inspections, the movement of 550 household goods shipments and 700 personally procured shipments (PPM). Garnered Global Household Good Contract (GHC) training for all 6 personnel assigned. Oversaw the on-time reconciliation of the Centrally Billed Account (CBA) in the amount of $30,000 while arranging travel for 1,000 members to downrange positions. Supervised the movement of 267 passengers through the Passenger Deployment Function under three exercises
- Supervised Cargo Movement to the SYNCADA reconciliation of $117,000 and Third Party Payment System (TTPS) in the amount of $$250,000, while supervising the movement of 40 aircraft engines, 17 were J85 engines for NASA and the movement of 3,000 pieces of general cargo. Ensured the successful posturing of five tons of cargo through the Cargo Deployment Function under three exercises
Transportation Assistant
US Air Force- Dept. of Defense
Maxwell AFB , AL
08.2020 - 07.2022
- Section lead for all issues and concerns pertaining to the movement of personal property in the absence of a supervisor
- Created a viable training program for both military and civilian workforce, whether on the job or securing training allocations for required courses
- Provided one on one counseling to military and civilian employees on their entitlements for shipment and storage of personal property and personally owned vehicles (POV) to domestic and overseas locations
- Managed BLUEBARK shipments by being the single point of contact for summary court officers and family members
- Developed, implemented, and reviewed policies, regulations and procedures pertaining to the movement and storage of personal property and POVs
- Coordinated with Family Support Group in the establishment of Smooth Move program that eliminated duplication of questions during household goods counseling sessions
- Maintained an outstanding rapport with contacts from government housing officers, civilian personnel, military personnel, financial services and Command leadership as well as transportation contractors for the purpose of providing technical guidance and assistance on traffic management problems, rate solicitation, confirmation and evaluation.
- Created a Shared Drive that housed used documents such as AF Form 2473, DD Form 1857, DD Form 1351-2, DD Form 1797 (all electronic versions)
- Single-handily trained all assigned personnel IAW HQ PPA/PPEC processing procedures for Personally Procured Storage-In-Transit, Personally Procured permanent storage and Personally Procured POV storage reimbursements
- Reviewed, interpreted and enforced regulations, directives, program documents such as HQ PPA advisories and coinciding command guidance such as US TRANSCOM advisories for the movement and storage of personal property
- Conducted and analyzed contractor Customer Satisfaction Surveys (CSS) for feedback to ensure internal and external customer satisfaction was achieved
- Effectively determined special handling requirements, i.e. specials crates for motorcycles, grandfather clocks, and other accessorial charges requested by members.
Transportation Clerk and Assistant
US Air Force- Dept. of Defense
Moody AFB, GA
04.2018 - 08.2020
- Provided one on one counseling to authorized military and civilian employees of their entitlements for shipment and storage of personal property and personally owned vehicles to domestic and overseas locations
- Researched, requested and was approved an organizational email account for Personal Property and a SharePoint site for LGRDF
- Uploaded documents to assist customers as well as co-workers with common DPS functions such as Claims
- Created a Regulations page on the SharePoint site, where Personal Property's regulations such as the newly revised AFI 24-602v4, JTR and DOD 4500.9R Part IV were uploaded
- Created a Shared Documents page that housed most commonly used documents such as AF Form 2473, DD Form 1857, DD Form 1351-2, DD Form 1797 (all electronic versions)
- Created "fillable forms" for Shipment change requests, NTS release request and Personal Property worksheet and then uploaded to SharePoint site
- Created How Goes It (HGI) excel workbook to track HHG processing numbers required for monthly reports
- Trained co-workers on proper procedures from JPPSO-SC/PPA on the required procedures for Personally Procured Storage-In-Transit, Personally Procured permanent storage and Personally Procured POV storage reimbursements
- Worked with Air Force Office Special Investigations with concerns to fraudulent PPM claims, resulted in $4K returned back to the government
- Trained coworkers on the development and initiation of new services and requirements with concerns to Traffic Management Office
- Single-handedly serve as the action officer on complaints and requests commercial services in support of assigned transportation mission
- Responsible for the quality assurance (QA) inspections of personal property shipments both inbound and outbound for 15 counties within Georgia and 6 counties within Florida
- Upheld positive liaison with commercial carriers, their local agents, contractors and component services to determine quality of service
- Maintained information that improved service and decreased costs to the government concerning contracted services
- Oversaw the delivery of two and the pickup of one BLUEBARK shipment
- Single-handedly sustained a 91 % inspection rate, which smashed the DoD mandated rate of 50%
- Maintained a PHYSICAL inspection rate of 91 %, which exceeded the USTRANSCOM mandated rate of 80%
- Issued 159 Letters of Warnings (LOW) to Transportation Service Providers (TSP), which resulted in the successful suspension of 9 sub-standard TSPs; averaged a monthly LOW issuance rate of23%
- Provided on-site training to a four member packing team as well as a three member delivery team to ensure no damage to property as well as to ensure no Tender of Service (TOS) violations
- Created informational package for Inbound personnel that explains full replacement value (FRY), and instructions on how-to create a claim in DPS and claims processing timeframes
- Created Excel workbook to track total number of inspections, number of LOW issuance and number of Letter of Suspension (LOS) requests
- Completed four warehouse on-site inspections due to sub-par standards. Resulted in two Letters of Warnings issuance
- Assisted customers on a continuous basis to resolve contentious customer service issues
- Heard and resolved complaints from DoD members, dependents, commercial carriers, their agents, contractors and component services
Chief, Personal Property and Passenger Travel
US Air Force- Dept. of Defense
Minot, ND
09.2011 - 08.2014
- Led section of 31 personnel under Passenger Travel, Cargo Movement and Personal Property
- Imposed procedures for the compliance of personally procured moves (PPM) while reviewing JFTR Vol 1/JTR Vol 2 and AF Sup
- Educated 5K members on policies and procedures for the movement and storage of personal property and personally owned vehicles (POV) from the It's Your Move Pamphlet, Shipping Your POV Pamphlet and Storing Your POV Pamphlet; which cut shipment discrepancies by 80%
- Enforced 100% personal property inspection rate
- Instituted and populated procedures and policies for Defense Personal Property Shipping System (DPS) to North Dakota populace by leading semi-annual base wide personal property briefings resulted in dropped-shipment rate reduced by 60%
- Established local procedures for the scanning and uploading of DD Form 1299, DD Form 2278, DD Form 1797 and other required documents for the shipment and storage of personal property to OnBase
- Revamped and streamlined customer service area for access to DPS computers, while budgeting $16K in work section improvements; efforts were recognized by Mission Group Commander as well as Squadron commander
- Created section's first organizational electronic mail account leading to direct and effective communication between customers, Personal Property Shipping Office (PPSO) Counselors and the Joint Personal Property Shipping Office (JPPSO)
- Prepared, revised and routed $875K DPM contract; utilized 2-year option which saved AF $1M in detention charges
- Resolved backlogged Personally Procured Move (PPM) cases by clearing over 300 DD Form 2278's submissions worth $700K resulted in saving DoD $34K
- Guaranteed accurate payments for airline billing by managing a $5M commercial travel office contract with zero errors
- Executed proper procedures in compliance with DTR 4500.34R to process DD form 1164s for Non-Temporary Storage Shipments (NTS) in Transportation Operational Personal Property Standard System (eTOPS)
- Spearheaded 20 local warehouse inspections by physically examining storage facilities, which led to Regional Storage Management Office's (RSMO) suspension of two local facilities, and the disqualification another warehouse
- Organized unit's first ever Local Transportation Service Provider (TSP), RSMO and Personal Property Shipping Office (PPSO) conference, which addressed all local issues resulting in policy changes and stronger relationships
- Authored a Household Goods report resulting in process being benchmarked by Global Strike Command and dropped-shipment rate reduced by 60%
Skills
- Excellent verbal and oral communication skills
- Strong organizational skills
- Budget
- Goal oriented
- Seasoned in conflict resolution
- Skilled multi-tasker
- Customer service expert
- Microsoft Office proficient
- Data management experienced
- Workforce Management
- Defense Personal Property System (DPS)
- Transportation Operational Personal Property Standard System (eTOPS)
- Movements Automated Record Keeping System (MARKS)
- Cargo Movement Operation System (CMOS)
- GATES
Technical Training
- COR with a Mission Focus – 2022
- Defense Acquisition University - Technical or Occupational Certificate 10/2022
- Quality Assurance Phase II Training, Direct Procurement Method - 2 Jan 2013
- Quality Assurance Phase II Training - Commercial Travel Office - 26 April 2013
- Refresher Quality Assurance Personnel Training -14 Dec 2012
- Overview of Acquisition Ethics - 2012 and 2022
- DOD GOVTWIDE Comm Purchase Card - 2009, 2011 and 2022
- Quality Assurance Personnel Training, Phase 1 - 7 Dec 2000
- Transportation Operational Personal Property Standards System Administrator Course
- Defense Transportation System Administrator Course
- Code of Federal Regulations title 49 Course
Timeline
Traffic Manager
US Air Force- Dept. of Defense
07.2022 - 07.2023
Transportation Assistant
US Air Force- Dept. of Defense
08.2020 - 07.2022
Transportation Clerk and Assistant
US Air Force- Dept. of Defense
04.2018 - 08.2020
Chief, Personal Property and Passenger Travel
US Air Force- Dept. of Defense
09.2011 - 08.2014
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