Agnesa Shala
Louisville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Nail Technician/Receptionist
Louisville Nails and Spa Salon
01.2017 - 01.2018
- Time Management - Managing one's own time and time of others
- Coordination - Adjusting actions in relation to others' actions
- Negotiation - Bringing others together and trying to reconcile differences
- Mathematics - Using mathematics to solve problems
- Operations Analysis - Analyzing needs and product requirements to create design
- Writing - Communicating effectively in writing as appropriate for the needs of audience
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents
- Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Persuasion - Persuading others to change their minds or behavior.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Offered advice and recommended products to improve and maintain nails.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Grew repeat client base through effective marketing and customer service.
- Followed proper safety and sanitation guidelines while performing nail services.
- Offered personalized services according to needs and preferences.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Collaborated with other members of salon staff to provide amazing client experience.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Educated clients on proper use of salon products.
- Kept client's nails in great condition and offered advice on maintaining manicures.
Open Enrollment Specialist
Humana
09.2016 - 05.2017
- As a Retail Service Operations associate, review and process members' applications, respond to inquiries, and resolve membership discrepancies
- Utilize research, problem solving, and analytical skills to ensure the accuracy of Humana membership
- Resolve issues, inquiries, and concerns from members while treating them with empathy, understand the importance of each customer interaction, use attention to detail to ensure accuracy, reconcile membership files
- Specialty Enrollment-Group Medicare: KRS, WOOLF, WV DEIA Default, EDI, ELA, Group Page, Ashland Inc., UAW Ford
- Specialty Enrollment- Medicaid: Special Keying Project, FL Medicaid, Dual Demo, Medicaid ICP, Xerox,
- New Enrollment- Individual: Bail Out
- Time Management - Managing one's own time and the time of others
- Overachieved on OT
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Modified, updated and processed existing policies.
Nail Technician
LaPearla Nail and Spa Salon
01.2015 - 05.2016
- Time Management - Managing one's own time and the time of others
- Coordination - Adjusting actions in relation to others' actions
- Negotiation - Bringing others together and trying to reconcile differences
- Mathematics - Using mathematics to solve problems
- Operations Analysis - Analyzing needs and product requirements to create a design
- Writing - Communicating effectively in writing as appropriate for the needs of the audience
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents
- Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Persuasion - Persuading others to change their minds or behavior.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Communicated effectively with management concerning important customer issues.
- Offered advice and recommended products to improve and maintain nails.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Followed proper safety and sanitation guidelines while performing nail services.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Collaborated with other members of salon staff to provide amazing client experience.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Education
Associate - Art
Jefferson Community And Technical College
Louisville05.2016
Associate - Science
Jefferson Community And Technical College
Louisville, KY05.2016
High school diploma - Technician License
Trendsetters Academy of Beauty And Culture
Louisville12.2013
High school diploma -
Fern Creek Traditional High School
Louisville05.2012
Skills
- Sanitize Tools
- Problem-Solving Skills
- Front Desk Management
- Inventory Control
- Verbal and Written Communication
- Improvement Plans
- Creative Solutions
- Financial Administration
- Operations Leadership
- Social Media Platforms
- Process Optimization
- Marketing Initiatives
Languages
Albanian
Native or Bilingual
Timeline
Nail Technician/Receptionist
Louisville Nails and Spa Salon
01.2017 - 01.2018
Open Enrollment Specialist
Humana
09.2016 - 05.2017
Nail Technician
LaPearla Nail and Spa Salon
01.2015 - 05.2016
Associate - Art
Jefferson Community And Technical College
Associate - Science
Jefferson Community And Technical College
High school diploma - Technician License
Trendsetters Academy of Beauty And Culture
High school diploma -
Fern Creek Traditional High School