Motivated and versatile team player with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Passionate about mixology and creating a memorable guest experience.
Hi, I’m
Agnes Fohn
Wolcott,CT
Summary
Overview
13
years of professional experience
Work History
Limni
Bar Manager
08.2019 - 11.2020
Job overview
- Crafted special drink and cocktail menu items for seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Created and managed effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Consulted with managers to organize special events and promotions.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Weekly inventory.
202 Tavern
Bartender
03.2019 - 08.2019
Job overview
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Assisted with inventorying beverage stock and bar supplies.
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Cibar
Bartender
03.2015 - 09.2016
Job overview
- Same as above
Humphrey's At The Kimpton Hotel Midtown
Bartender
04.2013 - 09.2014
Job overview
- Same as above
Delicatessen
Bartender / Server
03.2010 - 11.2012
Job overview
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Checked guests' identification before serving alcoholic beverages.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Restaurant Jean Louis
Bartender / Server
09.2009 - 03.2010
Job overview
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed sections for smooth flow of guests and orders.
Paris Commune
Bartender
02.2008 - 09.2009
Job overview
- Same as above.
Cafe Deville
Bartender
03.2006 - 02.2008
Job overview
- Same as above
Tagine Dining Gallery
Server / Bartender
10.2003 - 05.2005
Job overview
- Same as above
Education
Pace UniversityNew York, NY
BBA from Marketing: Advertising & Promotion
2005
University Overview
Skills
- Anticipating Guest Needs
- Suggestive Selling
- Skilled in Mediation
- Staff Training
- Cocktail Knowledge
- Bar Promotional Planning
- Staff Scheduling
- Marketing and Sales
- Patron Engagement
- Liquor Law Compliance
- High-Volume Environments
- POS Terminal Operation
- Dining Room Management
- Guest Satisfaction
- Safe Work Practices
- Proficiency in Mixology
- Issue Resolution
- Social Perceptiveness
Photography
Photography
I am a freelance professional photographer that specializes in Fine Art, Intimate and Fashion work.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bar Manager
Limni
08.2019 - 11.2020
Bartender
202 Tavern
03.2019 - 08.2019
Bartender
Cibar
03.2015 - 09.2016
Bartender
Humphrey's At The Kimpton Hotel Midtown
04.2013 - 09.2014
Bartender / Server
Delicatessen
03.2010 - 11.2012
Bartender / Server
Restaurant Jean Louis
09.2009 - 03.2010
Bartender
Paris Commune
02.2008 - 09.2009
Bartender
Cafe Deville
03.2006 - 02.2008
Server / Bartender
Tagine Dining Gallery
10.2003 - 05.2005
Pace University
BBA from Marketing: Advertising & Promotion
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