Agnessa Malanowski
Fort Worth,United States
Summary
Ambitious Food and Beverage Operations Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
5
5
years of professional experience
Work History
Food and Beverage Hotel Operations Manager
Marriott International, Inc.
Fort Worth, TX
07.2021 - Current
- Oversaw operations and reviewed performance measures of four food & beverage outlets located within hotel.
- #1 focus as position of General Manager of Toro Toro and ending with $4.8 million in revenue in 2022.
- Trained, supervised and motivated over 40 hourly employees and 3 assistant managers, and one beverage manager.
- Prepared for and executed new menu implementations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed all areas of Front of House Staff and directed hiring program.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Built stronger wine list in 2022 aligned with trends, improved credibility of restaurant's program raising total wine sales by 30% in following month.
Assistant Restaurant Manager
Marriott International, Inc.
Fort Worth, TX
10.2020 - 07.2021
- Developed training material for all Front of House positions in opening of new steakhouse.
- Assisted in recruiting, hiring and training of team members.
- Organized semi-private events, receptions, and business luncheons.
- Processed payrolls on regular basis for more than 40 employees weekly.
- Created weekly schedules for all Front of House staff in all Food and Beverage Outlets within hotel.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased beverage stock and handled all inventory needs.
Food and Beverage Operations Supervisor
Marriott International, Inc.
Fort Worth, TX
10.2019 - 10.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Accurately completed end-of-day financial tasks worth over $20,000 of cash and card transactions daily.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
Restaurant General Manager
Trio New American
Colleyville, TX
10.2017 - 08.2019
- Voted two time "Best in Overall Service" by Open Table in 2017 and 2018
- Led and directed team members on effective methods, operations and procedures.
- Maintained 4.9-star Open Table Rating for 2 consecutive years.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Orchestrated positive customer experiences by overseeing every area of Front and Back of House operations.
- Prepared for and executed new menu implementations.
Education
Bachelor of Science - Bioenvironmental Sciences
Texas A&M University
College Station, TX08.2013
Timeline
Food and Beverage Hotel Operations Manager
Marriott International, Inc.
07.2021 - Current
Assistant Restaurant Manager
Marriott International, Inc.
10.2020 - 07.2021
Food and Beverage Operations Supervisor
Marriott International, Inc.
10.2019 - 10.2020
Restaurant General Manager
Trio New American
10.2017 - 08.2019
Bachelor of Science - Bioenvironmental Sciences
Texas A&M University
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