Agnessa Saevich
Minsk
Summary
Driven by a passion for excellence in customer service and team leadership, I excelled as a Restaurant Manager at Peaky Blinders, enhancing guest satisfaction and operational efficiency. Skilled in guest relations and payment processing, I successfully implemented strategies that significantly improved team performance and service quality, demonstrating effective multitasking and empathy in high-volume settings.
Overview
10
10
years of professional experience
Work History
Hostess
Ayla
2023.12 - 2024.08
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours and price.
Receptionist
Power Hut Gym
2023.08 - 2023.12
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Animator
Movida Entertainment
2022.07 - 2023.08
- Conducting active events for adults and kids: morning exercises, yoga, water aerobics, volleyball games, etc.
- Collaborated with other animators to create coherent images within scenes (fire show).
Bartender
Hookah Place
2021.06 - 2022.06
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Manager
Peaky Blinders
2020.10 - 2021.05
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
Myata Lounge Bar
2015.01 - 2020.10
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
Bachelor of Science - Psychology
Russian State Social University
Minsk, Belarus07.2018
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Greeting guests
- Payment Processing
- Guest Relations
- Guest Seating
- Reservation Management
Languages
Russian
Native language
English
Upper intermediate
B2
Timeline
Hostess
Ayla
2023.12 - 2024.08
Receptionist
Power Hut Gym
2023.08 - 2023.12
Animator
Movida Entertainment
2022.07 - 2023.08
Bartender
Hookah Place
2021.06 - 2022.06
Restaurant Manager
Peaky Blinders
2020.10 - 2021.05
Restaurant Manager
Myata Lounge Bar
2015.01 - 2020.10
Bachelor of Science - Psychology
Russian State Social University