Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Agnessa Saevich

Agnessa Saevich

Minsk

Summary

Driven by a passion for excellence in customer service and team leadership, I excelled as a Restaurant Manager at Peaky Blinders, enhancing guest satisfaction and operational efficiency. Skilled in guest relations and payment processing, I successfully implemented strategies that significantly improved team performance and service quality, demonstrating effective multitasking and empathy in high-volume settings.

Overview

10
10
years of professional experience

Work History

Hostess

Ayla
12.2023 - 08.2024
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours and price.


Receptionist

Power Hut Gym
08.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Animator

Movida Entertainment
07.2022 - 08.2023
  • Conducting active events for adults and kids: morning exercises, yoga, water aerobics, volleyball games, etc.
  • Collaborated with other animators to create coherent images within scenes (fire show).

Bartender

Hookah Place
06.2021 - 06.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Restaurant Manager

Peaky Blinders
10.2020 - 05.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Restaurant Manager

Myata Lounge Bar
01.2015 - 10.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Education

Bachelor of Science - Psychology

Russian State Social University
Minsk, Belarus
07.2018

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Greeting guests
  • Payment Processing
  • Guest Relations
  • Guest Seating
  • Reservation Management

Languages

Russian
Native language
English
Upper intermediate
B2

Timeline

Hostess

Ayla
12.2023 - 08.2024

Receptionist

Power Hut Gym
08.2023 - 12.2023

Animator

Movida Entertainment
07.2022 - 08.2023

Bartender

Hookah Place
06.2021 - 06.2022

Restaurant Manager

Peaky Blinders
10.2020 - 05.2021

Restaurant Manager

Myata Lounge Bar
01.2015 - 10.2020

Bachelor of Science - Psychology

Russian State Social University

Similar Profiles

CREATE PROFILE
Agnessa Saevich