Agnes Wanjiru Shikungu
Summary
Experienced and Compassionate Caregiver.Knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping.Devoted to patient physical comfort and emotional support.
I posses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with keen interest on Activities of Daily Living Requirements and strong interpersonal skills with my patients.
Proven leader in the travel and caregiving sectors, adept at fostering client relationships and enhancing team performance. At Qatar Airways, I spearheaded initiatives that significantly improved operational efficiency and customer satisfaction. Skilled in problem-solving and time management, my approach has consistently resulted in heightened client satisfaction and team productivity.
Overview
33
33
years of professional experience
Work History
Caregiver
BlueEye Angels
07.2023 - 06.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Caregiver
Divine Love Adult Family Home
10.2022 - 05.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
Travel & Tours Director
Zaneta Travel and Tours Ltd
03.2018 - 06.2021
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Build a High Profile Client base with over 6 Cooperates working with us for their Business Travel
- Managed to Tailor make Individual / Family and Worldwide Group Tours and Travel
Reservations Ticketing Manager
Qatar Airways
03.2007 - 04.2018
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives and financial reporting
- Managed a staffing of 13 individuals,seeing that required working hours,policies and company procedures are adhered to
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Headed and Trained Reservation and Ticketing Staff in new Office set-ups and Locations e.g Uganda ,Rwanda and Mombasa locations
Travel Agency Manager
Travelshoppe Ltd
05.1997 - 02.2007
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- With my HR Background,interviewed and helped staff the company with at least 21 individuals in different positions for the company
Meetings and Conferences Travel Consultant
Diners Tours and Travel
02.1991 - 04.1997
- Handled Cooperate Clients and organization's in booking flights,ticketing complex Itineraries and booking transfers in different locations for Conferences and meetings attendances worldwide. Main client being the United Nations and i was based at their Office location in Nairobi
- Built strong relationships with clients through exceptional communication and personalized service.
- Worked closely with Departmental Secretaries to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated needs.
Education
No Degree - Continuous Management Courses
Qatar Airways Management Courses
Doha-Middle EastWashington State Nursing Assistant-CNA -
Elite Learning Institute
Federal Way, WA08.2024
Washington State Health Care Aide Certificate -
Elite Learning Institute
Tacoma,WA09.2021
Advanced Diploma in Business - Business Management And Human Resources
Cambridge Association of Managers
Nairobi-Kenya08.2006
IATA-UFTAA DIPLOMA - Universal Tours And Travel Studies
Maritime Institute of Travel
Mombasa-Kenya12.1990
High School Diploma -
Kambui Girls High School
Kiambu-Kenya12.1989
Skills
Respectful and Compassionate
Time Management
Friendly
Team Player
Elderly Care
Problem-Solving
Daily living assistance
Dependable and Responsible
Patient Care
Personal Hygiene Assistance
English , Swahili , Kikuyu
Fluent in written and spoken in all three languages
Languages
English
Professional Working
Swahili
Professional Working
Kikuyu
Limited Working
Timeline
Caregiver
BlueEye Angels
07.2023 - 06.2024
Caregiver
Divine Love Adult Family Home
10.2022 - 05.2023
Travel & Tours Director
Zaneta Travel and Tours Ltd
03.2018 - 06.2021
Reservations Ticketing Manager
Qatar Airways
03.2007 - 04.2018
Travel Agency Manager
Travelshoppe Ltd
05.1997 - 02.2007
Meetings and Conferences Travel Consultant
Diners Tours and Travel
02.1991 - 04.1997
No Degree - Continuous Management Courses
Qatar Airways Management Courses
Washington State Nursing Assistant-CNA -
Elite Learning Institute
Washington State Health Care Aide Certificate -
Elite Learning Institute
Advanced Diploma in Business - Business Management And Human Resources
Cambridge Association of Managers
IATA-UFTAA DIPLOMA - Universal Tours And Travel Studies
Maritime Institute of Travel
High School Diploma -
Kambui Girls High School
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