AGNIESZKA DZIOCH
Carol Stream,IL
Summary
Professional public sector experience, complemented by extensive private sector accounting expertise. Proven track record in government administration, financial operations, and document management, with a strong focus on accuracy and regulatory compliance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Billing Specialist
AG Expedited Inc.
01.2022 - Current
- Process complex documentation and maintain accurate records
- Manage invoice creation and review processes
- Operate specialized software systems including QuickBooks
Order Processing and Logistics Specialist
PTS Fulfillment Service Inc.
11.2020 - 12.2021
- Managed office operations and administrative documentation
- Processed and verified purchase orders and related documentation
- Maintained accurate records and generated detailed reports
Accounts Receivable Clerk
Ludwig Foods
Elk Grove Village, IL
06.2019 - 09.2020
- Processed and verified customer orders with high attention to detail
- Generated and reconciled invoices ensuring financial accuracy
- Coordinated with sales and finance teams to resolve discrepancies
- Utilized enterprise software for order processing and maintained sales documentation
Accountant
City Town Hall
City Town Hall
10.2013 - 07.2016
- Company Overview: Department of Taxes and Fees
- Managed comprehensive accounting operations for municipal tax and fee department
- Prepared and analyzed budget reports for departmental activities
- Conducted pre-enforcement proceedings and managed refund processes
- Issued official certificates and provided information to citizens
- Verified operational correctness and maintained detailed records
- Department of Taxes and Fees
Branch Manager
BGŻ S.A.
Kraków
07.2012 - 03.2014
- Led strategic planning and daily operations of the bank branch, driving achievement of financial targets
- Managed and developed high-performing team through effective coaching and performance tracking
- Launched successful sales campaigns including fleet offers and e-banking initiatives
- Supervised cash operations, transfers and compliance with banking procedures
Branch Manager
Credit Agricole Bank Polska S.A.
Kraków
08.2010 - 08.2012
- Oversaw branch operations including sales planning, budgeting and promotional activities
- Achieved planned KPIs across sales, product quality and business development metrics
- Built and mentored high-performing teams through coaching and professional development programs
- Maintained regulatory compliance and supervised cash operations and documentation
Deputy Branch Manager
Lukas Bank S.A.
Kraków
09.2007 - 07.2010
Senior Advisor
Lukas Bank S.A.
Kraków
03.1999 - 08.2007
- Developed new business relationships while maintaining existing client portfolio
- Analyzed loan applications and monitored sales performance metrics
- Trained and mentored new employees on customer service excellence and sales techniques
- Managed branch operations during manager's absence
- Supervised service quality and operational timeliness
Credit Officer
Lukas S.A.
Kraków
11.1996 - 02.1999
- Managed end-to-end auto loan process including sales, contracting and after-sale service
- Coordinated with external stakeholders including courts and transportation departments
- Conducted debt collection activities and developed partnerships with car consultants
Sales Clerk
Technical and Commercial Company "Stanrex"
Kraków
08.1994 - 09.1996
- Managed office operations including invoicing and order processing
- Assisted in financial reporting and inventory management
- Developed new client and supplier relationships
Education
Master's - Human Resource Management
School of Banking and Management
Krakow01.2012
Bachelor's - Management and Marketing
Andrzej Frycz Modrzewski Krakow University
Krakow01.2005
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- QuickBooks
- Transportation Management Systems (TMS)
- Document Management Systems
- Various Administrative Software Platforms
- Enterprise Resource Planning (ERP) Systems
- Public Sector Administration
- Office Administration
- Document Processing and Management
- Financial Record Keeping
- Team Collaboration
- Problem-Solving
- Financial Reporting
- Accounts Receivable Management
Certification
- Skills Development Program, Management, Team Building, Communication Skills
- Customer Service Standards Training, Service Philosophy, Client Relations, Professional Communication
Languages
- English, intermediate communicative level - actively developing language proficiency
- Polish, Native
Timeline
Billing Specialist
AG Expedited Inc.
01.2022 - Current
Order Processing and Logistics Specialist
PTS Fulfillment Service Inc.
11.2020 - 12.2021
Accounts Receivable Clerk
Ludwig Foods
06.2019 - 09.2020
Accountant
City Town Hall
10.2013 - 07.2016
Branch Manager
BGŻ S.A.
07.2012 - 03.2014
Branch Manager
Credit Agricole Bank Polska S.A.
08.2010 - 08.2012
Deputy Branch Manager
Lukas Bank S.A.
09.2007 - 07.2010
Senior Advisor
Lukas Bank S.A.
03.1999 - 08.2007
Credit Officer
Lukas S.A.
11.1996 - 02.1999
Sales Clerk
Technical and Commercial Company "Stanrex"
08.1994 - 09.1996
Master's - Human Resource Management
School of Banking and Management
Bachelor's - Management and Marketing
Andrzej Frycz Modrzewski Krakow University
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