Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Agnieszka Kedzior

Agnieszka Kedzior

Winfield,Il

Summary

Auto Claims Supervisor and analytical problem-solver dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Claims Supervisor

Safeway Insurance Company
2010.01 - 2023.10
  • Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
  • Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Ensured timely resolution of escalated claims by working closely with legal counsel
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
  • Investigated, evaluated and claims in accordance with standards and laws.
  • Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
  • Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
  • Determined proper course of action for claims processing.
  • Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
  • Handled difficult issues, including answering Department of Insurance complaints

Customer Service Manager

Safeway Insurance Company
2005.01 - 2009.12
  • Made sure that the Customer Service representatives provided an excellent level of Customer Service to clients
  • Actively listened to customers and quickly handled escalated issues
  • Kept accurate records to document customer service actions and discussions.
  • Improved response times for customer inquiries with prioritization techniques.
  • Monitored and improved proficiency of Customer Service representatives in order to meet company requirements

Claims Adjuster

Safeway Insurance Company
1997.09 - 2004.12
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Documented information gathered in field and uploaded data to company database for efficient processing.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Documented all investigation activity and presented reports to management.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Examined claims forms and other records to determine insurance coverage.
  • Substantiated legitimate claims and denied unjustified claims.
  • Excellent communication skills, both verbal and written.

Education

Associate of Applied Science - Photography

College of DuPage
Wheaton, Il
06.2005

BBA - Education

Akademia Swietokrzyska
Kielce, Poland
06.1997

Skills

  • Auto Claims - PD/liability/coverage
  • Claim investigation
  • Problem solving/critical thinking
  • Excel/Windows/ImageRight
  • Polish - proficient
  • Effective workflow management
  • Time Management
  • Performance reviewing
  • Customer-focused
  • Quality Assurance
  • Complaint resolution
  • Staff Training
  • Professional and Courteous
  • Regulatory Compliance
  • Team Leadership
  • Escalation Handling
  • Customer Service

References

Cliff Vickers - Claims Manager (Safeway Insurance Company)

Laura Devine - Litigation Specialist (Safeway Insurance Company)

Michael Legenza - SIU Specialist (Safeway Insurance Company)

Languages

Polish
Native or Bilingual

Timeline

Claims Supervisor

Safeway Insurance Company
2010.01 - 2023.10

Customer Service Manager

Safeway Insurance Company
2005.01 - 2009.12

Claims Adjuster

Safeway Insurance Company
1997.09 - 2004.12

Associate of Applied Science - Photography

College of DuPage

BBA - Education

Akademia Swietokrzyska
Agnieszka Kedzior