Agnieszka Kedzior
Winfield,Il
Summary
Auto Claims Supervisor and analytical problem-solver dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Claims Supervisor
Safeway Insurance Company
01.2010 - 10.2023
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Ensured timely resolution of escalated claims by working closely with legal counsel
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Investigated, evaluated and claims in accordance with standards and laws.
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Determined proper course of action for claims processing.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Handled difficult issues, including answering Department of Insurance complaints
Customer Service Manager
Safeway Insurance Company
01.2005 - 12.2009
- Made sure that the Customer Service representatives provided an excellent level of Customer Service to clients
- Actively listened to customers and quickly handled escalated issues
- Kept accurate records to document customer service actions and discussions.
- Improved response times for customer inquiries with prioritization techniques.
- Monitored and improved proficiency of Customer Service representatives in order to meet company requirements
Claims Adjuster
Safeway Insurance Company
09.1997 - 12.2004
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Documented information gathered in field and uploaded data to company database for efficient processing.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Documented all investigation activity and presented reports to management.
- Identified suspicious losses and contacted manager for investigative assistance.
- Examined claims forms and other records to determine insurance coverage.
- Substantiated legitimate claims and denied unjustified claims.
- Excellent communication skills, both verbal and written.
Education
Associate of Applied Science - Photography
College of DuPage
Wheaton, Il06.2005
BBA - Education
Akademia Swietokrzyska
Kielce, Poland06.1997
Skills
- Auto Claims - PD/liability/coverage
- Claim investigation
- Problem solving/critical thinking
- Excel/Windows/ImageRight
- Polish - proficient
- Effective workflow management
- Time Management
- Performance reviewing
- Customer-focused
- Quality Assurance
- Complaint resolution
- Staff Training
- Professional and Courteous
- Regulatory Compliance
- Team Leadership
- Escalation Handling
- Customer Service
References
Cliff Vickers - Claims Manager (Safeway Insurance Company)
Laura Devine - Litigation Specialist (Safeway Insurance Company)
Michael Legenza - SIU Specialist (Safeway Insurance Company)
Languages
Polish
Native or Bilingual
Timeline
Claims Supervisor
Safeway Insurance Company
01.2010 - 10.2023
Customer Service Manager
Safeway Insurance Company
01.2005 - 12.2009
Claims Adjuster
Safeway Insurance Company
09.1997 - 12.2004
Associate of Applied Science - Photography
College of DuPage
BBA - Education
Akademia Swietokrzyska
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