Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
19
19
years of professional experience
Work History
Freelance Graphic Designer
-
DeRidder, LA
09.2022 - Current
Designed logos and brand identities for various companies.
Produced promotional materials such as brochures, flyers, catalogs, posters, banners.
Edited existing graphics to enhance quality of visuals or improve compatibility with different media formats.
Optimized website graphics for fast loading times across multiple browsers and devices.
Developed innovative graphic designs for clients to meet their marketing objectives.
Created visual concepts to communicate ideas that inspire, inform, and captivate consumers.
Integrated multimedia elements into designs including audio, video, animation and interactive components.
Child and Youth Program Assistant (Entry Level 2)
Army Installation Management Command
Fort Polk/ Fort Johnson, LA
03.2023 - 05.2024
Serves as a Child and Youth Program Assistant in a Child and Youth Services program and maintains control of and accounts for whereabouts and safety of children and youth
Plans, coordinates, and conducts activities that meet the physical, social, emotional and cognitive needs for program participants based on the group and individual children and youth.
Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults.
Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements.
Maintains program participation data and complete daily report.
Administrative Office Specialist
PPUH APLAUZ
Milejewo, Poland
08.2007 - 08.2022
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Scheduled appointments, meetings and events for management staff.
Directed customer communication to appropriate department personnel.
Prepared and prioritized calendars and correspondence.
Coordinated appointments, meetings and conferences.
Inventoried and ordered supplies for office.
Composed correspondence, reports and meeting notes.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Improved office efficiency, managing client correspondence, record tracking and data communications.
Motor Claims Specialist
Biuro Obsugi CNP, CNP Sp.z.o.o.
Gdynia, Poland
07.2016 - 09.2021
Contacted policyholders, claimants and witnesses to determine liability in auto accidents.
Communicated with other departments to establish action plans and manage open claims to closure.
Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Assessed and conducted negotiations within authority limits to settle claims.
Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Mentored and trained new hire employees in resolving complex liability disputes and policy analysis.
Promoted agency products to customers in person, by telephone and in writing.
Used skills to establish productive working relationships with car dealers, loan processors and community business partners.
Insurance Sales Specialist
CUK Ubezpieczenia
Gdynia, Poland
08.2012 - 06.2016
Exceeded company sales goals for new policies.
Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
Upsold products to policyholders and potential new clients.
Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
Offered policy guidance and management to promote asset protection.
Pursued continued professional development through insurance workshops, course and webinars.
Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
Rewrote and reinstated insurance policies, following underwriting and business rules.
Responded to inquiries and explained product features and service advantages to potential customers.
Evaluated customer desires and budgetary constraints to pick best policies.
Made appointments with potential clients to discuss products.
Kept thorough records of customer details and previous sales.
Offered information about policy and coverage details.
Administration Assistant - Internship
Polskie Towarzystwo Ubezpieczen SA
Elblag, Poland
07.2006 - 08.2006
Participated in company and department meetings.
Built professional working relationships with peers and supervisors.
Developed understanding of policies, procedures and processes.
Prepared administrative and financial reports.
Created and organized documentation to support team.
Monitored office supply use and stock levels and placed replenishment orders.
Responded quickly to questions and inquiries via phone and email.