Agnieszka Orlowska Perna
Havertown,PA
Summary
I have encounter many interesting people and learnt skills how to positively approach people to get better results. I learned a lot about myself and improved my english as well as people skills while working as a insurance assistant and babysitter. I am diligent, reliable and positive attitude helps me being present and up to a task.
Overview
33
33
years of professional experience
Work History
Family Babysitter and Housekeeper
Molly Shepard
06.2004 - Current
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
Insurance Customer Service Representative
Tom McLaughlin
03.2002 - 02.2023
- Responded to customer requests for products, services, and company information.
- Fostered strong relationships with policyholders to promote loyalty and retention.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Contributed to team meetings with insightful feedback, aiming for continuous improvement in customer service.
Working at the Travel Agency
Spojnik Polish Travel Agency in Port Richmond
02.2002 - 01.2003
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Teacher's Assistant
Nicolai Copernicus University in Poland Torun
04.1992 - 04.1994
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
Education
Master of Science - Geography
University of Nicolai Copernicus in Poland
Torun ,Poland06-1994
Skills
- Cleaning and organizing
- Meal and snack times
- Patience and empathy
- Dependability
Languages
English
Full Professional
Polish
Native or Bilingual
Russian
Elementary
German
Elementary
Interests
- Historical Exploration
- Fundraising Events
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Avid Reader
Timeline
Family Babysitter and Housekeeper
Molly Shepard
06.2004 - Current
Insurance Customer Service Representative
Tom McLaughlin
03.2002 - 02.2023
Working at the Travel Agency
Spojnik Polish Travel Agency in Port Richmond
02.2002 - 01.2003
Teacher's Assistant
Nicolai Copernicus University in Poland Torun
04.1992 - 04.1994
Master of Science - Geography
University of Nicolai Copernicus in Poland
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