Agnieszka Warniello
Hampton Bays,NY
Summary
Customer-focused professional with successful 14-year career in Kitchen and Bath sector.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Kitchen and Bath Designer/Showroom Manager
Peconic Kitchen And Bath
Riverhead, NY
01.2010 - Current
- Managed daily showroom operations, ensuring smooth workflows and efficient task completion.
- Strengthened client relationships with timely follow-up and personalized service, resulting in repeat business and referrals.
- Trained new staff members on company policies, procedures, products, and systems, fostering professional growth among team members.
- Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction among clients.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Created visually appealing 3D renderings to help clients visualize their new kitchen space before construction began.
- Worked closely with architects, builders, and interior designers as part of an integrated team approach to deliver complete home renovation solutions.
- Selected flooring, countertops and tile, cabinets and appliances based on client needs and budgets.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
- Coordinated with installation teams to address any on-site issues promptly, ensuring minimal delays and maximum client satisfaction.
- Designed floor plans, elevations, 3D perspective views for review and presentation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Hands on experience with measuring on site
Office Associate
American Auto Trade
Medford
05.2009 - 12.2009
- Improved overall customer satisfaction by providing timely and accurate estimates for auto body repairs.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Office Clerk
E& M ESR
Ronkonkoma
04.2005 - 05.2009
- Purchased and maintained office supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, sorted, and checked input data against original documents.
Education
Bachelor - Faculty of Animal Bioengineering
University of Warmia And Mazury in Olszyn
Poland2004
Skills
- 14 years of Sales in Kitchen and Bath Industry
- Material Selection
- Space Planning
- 2020 Design Software Knowledge
- Proven ability to plan, organize, and manage
- Problem Solving
- Excellent communication and interpersonal skills
- Budgeting and Estimating
- Measuring and blue prints
- Sales Expertise
- Client Communication
- Team player
Timeline
Kitchen and Bath Designer/Showroom Manager
Peconic Kitchen And Bath
01.2010 - Current
Office Associate
American Auto Trade
05.2009 - 12.2009
Office Clerk
E& M ESR
04.2005 - 05.2009
Bachelor - Faculty of Animal Bioengineering
University of Warmia And Mazury in Olszyn