Agnus Uhatafe
Sacramento,CA
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent using top-notch skills in directing aircraft into a safe parking area and communicating with air traffic control tower.
Overview
7
7
years of professional experience
Work History
Ramp Agent
Envoy Airlines
Sacramento, CA
02.2022 - 04.2022
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Elderly Caregiver
Golden Pond Retirement Community
Sacramento, CA
02.2019 - 03.2021
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Administered medications according to physician instructions.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Transported patients to medical, dental and personal care appointments.
Customer Service Representative
Old Navy, Gap
Elk Grove, CA
06.2015 - 03.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Luther Burbank High School
Sacramento, CA06-2015
Skills
- Critical Thinking
- Excellent communication skills
- Effective listening
- Compassion and Empathy
- Multitasking
Affiliations
- Gym
- Spending time with my kids
- Hiking
Languages
Tonga
Professional
Timeline
Ramp Agent
Envoy Airlines
02.2022 - 04.2022
Elderly Caregiver
Golden Pond Retirement Community
02.2019 - 03.2021
Customer Service Representative
Old Navy, Gap
06.2015 - 03.2019
High School Diploma -
Luther Burbank High School