Summary
Overview
Work History
Education
Skills
Timeline
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Agon Ferati

Secaucus,NJ

Summary

Undergraduate pursuing a Bachelor’s in Economics at Montclair State University (anticipated completion 2025), with professional exposure in administrative oversight and financial documentation at S&P Locksmith in New York City. Exhibit refined customer engagement and sales expertise from hospitality and retail experiences, supported by exemplary multitasking and communicative abilities.

Overview

4
4
years of professional experience

Work History

Administrative Assistant/Invoice Clerk

S&P Locksmith
07.2023 - Current
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Process and verify a high volume of invoices daily, maintaining accuracy and compliance with company policies
  • Utilize accounting software (QuickBooks) to input and track financial data, streamlining the invoice processing workflow
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Front Desk Agent

Harmony Suites Secaucus
10.2022 - 02.2023
  • Demonstrated effective communication skills in person, over the phone, and through written correspondence
  • Managed a high volume of incoming calls and directed them to the appropriate departments
  • Welcomed guests upon arrival, assisted with check-in/check-out procedures, and provided information about hotel facilities, services, and local attractions
  • Addressed guest concerns and complaints promptly and professionally
  • Collaborated with management and other staff members to find satisfactory solutions and prevent future issues
  • Worked collaboratively with housekeeping, maintenance, and other hotel departments to ensure a seamless guest experience
  • Coordinated efforts to accommodate special requests and maintain a high standard of service

Maintenance/Custodial

Town Of Secaucus
06.2021 - 09.2022
  • Conducted routine pool inspections, identified and resolved equipment malfunctions, and performed necessary repairs at the Secaucus Swim Center
  • Executed comprehensive cleaning procedures, including skimming, vacuuming, and tile scrubbing
  • Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.

Sales Associate

Best Buy
10.2021 - 03.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to achieve departmental goals and enhance overall customer satisfaction
  • Comprehensive knowledge of home theater systems, audio-visual equipment, and the latest entertainment technologies to guide customers in making informed purchasing decisions

Education

Bachelor's Degree - Economics

Montclair State University
12-2025

Skills

  • Invoice Processing
  • Customer service
  • Administrative support
  • Computer proficiency
  • Data entry
  • Computer skills
  • Tech-Savvy
  • Office administration
  • Internet research
  • Bookkeeping

Timeline

Administrative Assistant/Invoice Clerk

S&P Locksmith
07.2023 - Current

Front Desk Agent

Harmony Suites Secaucus
10.2022 - 02.2023

Sales Associate

Best Buy
10.2021 - 03.2022

Maintenance/Custodial

Town Of Secaucus
06.2021 - 09.2022

Bachelor's Degree - Economics

Montclair State University

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Agon Ferati