ALEX GONCALVES
Melbourne,FL
Summary
Dedicated professional with extensive experience in customer service within the Hospitality and Non-Profit sectors. Recognized for a positive attitude and ability to establish rapport with clients, contributing significantly to customer satisfaction and organizational success. Proven skills in relationship-building, partnership cultivation, and business growth drive results-oriented outcomes.
Overview
26
26
years of professional experience
Skills
- Collaborative leadership
- Data analytics
- Practice operations management
- Reporting expertise
- Team building
- Culture transformation
- Organizational development
- Team building and motivation
- Administrative oversight
- Relationship Management
- Client-Centric Approach
- Precision-Driven Work Ethic
- Strong Communication Skills
Work History
INTERNAL AUDITOR
CHRISTIAN CARE MINISTRY
Melbourne, FL
03.2024 - Current
- Provide recommendations on how to improve internal control environment.
- Perform audits of operational and financial areas to check compliance.
- Research and implemented best practices to improve audit results.
- Analyze data from audits, compiled it into reports and disseminated to proper personnel.
SALES EXECUTIVE
SUNBELT TITLE AGENCY
Melbourne, Cape Canaveral, And Lake Mary, FL
02.2024 - 03.2024
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Exceeded quarterly sales targets by 13%.
REAL ESTATE ADVISOR
KW BREVARD / COLDWELL BANKER REALTY
Melbourne, FL
10.2021 - 02.2024
- Review and negotiate contracts and purchasing terms for clients
- Coach and mentor new agents entering real estate.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
VOLUNTEER COORDINATOR
LUIS PALAU ASSOCIATION
Viera, FL
01.2020 - 03.2020
- Recruited, trained, and scheduled a base of over 500 volunteers.
- Worked with the Operations Director to determine appropriate flow charts for each project regarding timing, resources needed, and volunteers required.
- Matched volunteers with open positions based on individual strengths and knowledge.
EXECUTIVE PASTOR
GRACE CHAPEL
Loxahatchee, FL
04.2016 - 04.2019
- Approved and administered the church budget with $600k in yearly expenditures.
- Initiated new ministry developments, including strategic planning, implementation, and execution.
- Organized solutions for administration gaps by introducing a modern, up-to-date, interactive church management software system.
- Worked with church leaders, staff, and ministry teams to achieve the growth of the church and to foster a positive community impact.
- Visited, counseled, and prayed with church members to provide pastoral care.
- Demonstrated effective leadership to the church, including managing daily operations, developing and administering the annual budget, and promoting compassionate pastoral care to members and the public.
DISCIPLESHIP PASTOR
THE MISSION CHURCH
Holmes, NY
12.2013 - 04.2016
- Recruited, motivated, and trained current and new Life Group leaders.
- Successfully increased Life Group participation by 32%.
- Created, launched, and gave oversight to discipleship courses, which included online classes and testing.
- Developed environments for discipleship across the various church ministries.
- Established an online community for The Mission Church by introducing and implementing live streaming of Sunday morning services.
INTERNAL AUDITOR/ QA SPECIALIST
CENTRAL DYNAMICS
Boca Raton, FL
04.2008 - 04.2016
- Recovered $120,000 of lost revenue.
- Prepared month-end closing entries for detailed reporting and record-keeping.
- Communicated audit findings by preparing and disseminating final reports to the Vice President of Operations.
- Identified weaknesses of existing control systems, and made suggestions for remediation.
RESTURANT MANAGER
DUFFY'S SPORTS GRILL
West Palm Beach, FL
03.2004 - 04.2008
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
OPERATIONS MANAGER
STARWOOD HOTELS AND RESORTS
Fort Lauderdale, FL
12.1998 - 03.2004
- Awarded Manager of the Quarter in 2005, 2006, and 2007.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Established an organizational vision and developed strategies to achieve sales and customer service goals.
Education
Bachelor of Arts - Bible and Theology
New Covenant International University
12.2016
Berean School of The Bible - Biblical Studies
Berean School of The Bible
05.2018
Ordained Minister -
Assemblies of God
08.2019
Quote
What you do matters, who you are matters more.
Peter Scazzero
Timeline
INTERNAL AUDITOR
CHRISTIAN CARE MINISTRY
03.2024 - Current
SALES EXECUTIVE
SUNBELT TITLE AGENCY
02.2024 - 03.2024
REAL ESTATE ADVISOR
KW BREVARD / COLDWELL BANKER REALTY
10.2021 - 02.2024
VOLUNTEER COORDINATOR
LUIS PALAU ASSOCIATION
01.2020 - 03.2020
EXECUTIVE PASTOR
GRACE CHAPEL
04.2016 - 04.2019
DISCIPLESHIP PASTOR
THE MISSION CHURCH
12.2013 - 04.2016
INTERNAL AUDITOR/ QA SPECIALIST
CENTRAL DYNAMICS
04.2008 - 04.2016
RESTURANT MANAGER
DUFFY'S SPORTS GRILL
03.2004 - 04.2008
OPERATIONS MANAGER
STARWOOD HOTELS AND RESORTS
12.1998 - 03.2004
Bachelor of Arts - Bible and Theology
New Covenant International University
Berean School of The Bible - Biblical Studies
Berean School of The Bible
Ordained Minister -
Assemblies of God