Anthony Gossett

As Lead Network Administrator, managed IT infrastructure for 20 K-12 schools, impacting 15,000 students and 3,000 staff. Oversaw a network of 23,200 devices, including 150 virtual servers and HP Synergy chassis. Administered Palo Alto Firewalls, Cisco Wireless Controllers, and 500 Cisco switches. Conducted system analysis, provided user training, and collaborated with vendors.

• Executed complex migration of 30 virtual servers from Windows Server 2012 to 2019. Led deployment and configuration of 6 HP Rack Server Hosts, consolidating 40% of data center's server infrastructure.
• Orchestrated deployment of HP Synergy with Nimble storage. Configured a failover cluster on five Synergy blade hosts, ensuring high availability.
• Spearheaded Cisco ISE upgrade and refresh of 900+ Wireless Access Points.
• Enhanced cybersecurity with Palo Alto Cortex EDR and Microsoft Defender solutions. Led Microsoft assessments for improved security and resilience.

Administered and maintained comprehensive telecommunications infrastructure across 20 schools, managing 3000+ Voice over IP (VOIP) phones, 4000 Clock/PA and Bell Systems, and overseeing extensive cabling projects. Ensured reliable and efficient communication systems crucial for school operations.

• Conducted comprehensive audit of over 400 Cisco switches, meticulously recording metric data and rectifying misconfigurations, significantly enhancing network efficiency and reliability.
• Collaboratively worked with construction crews to install all necessary network and telecommunications hardware at North School during its reconstruction phase. Ensured seamless functionality of LAN/WAN communications and telecom systems in time for school's reopening, guaranteeing uninterrupted operations from day one.

As a Site Technician at Tracy Unified School District, effectively installed and maintained workstations for 2,500+ users Across two K-5 Schools and one K-8 School. Provided comprehensive support and played a pivotal role in upgrading district information system applications.

• Imaged, profiled and deployed over 5,000 student and staff workstations using SCCM, enhancing system reliability and user experience.
• Successfully transitioned students and staff from Windows 8.1 to Windows 10 and from Office 2016 to Office 365 applications, ensuring seamless integration and modernization.
• Consolidated, imaged, profiled and distribution of 20,000 devices to students and parents during COVID lockdowns, demonstrating exceptional logistics and project management skills.

Successfully led the transition of DLA Transactions Services' Help Desk to Peerless Technologies, overseeing both the strategic integration of best practices and the management of IT support teams for 24/7 service continuity.

• Collaborated with DLA Transactions Services to enhance monitoring capabilities, successfully building single multi-platform monitoring screen, significantly improving operational oversight and response efficiency.
• Successfully transitioned contract companies with zero employee loss, maintaining consistent performance levels and service quality for government stakeholders, ensuring continuity and stakeholder satisfaction."

Led team of nine IT professionals to deliver 24/7 user support, achieving high service standards through strategic staff scheduling and on-call support.

• Instrumental in authoring new Standard Operating Procedures (SOPs) and leading training programs, significantly enhancing operational proficiency and service consistency.
• Developed innovative Adobe Form for Shift Turnover reporting, enhancing transparency and government stakeholder communication regarding Help Desk performance and metrics.

Spearheaded incident management and network monitoring for Defense Logistics Agency (DLA) using Remedy software, significantly improving incident resolution efficiency and system integrity. Played key role in first-level support and complex issue escalation, contributing to enhancement of service quality and operational reliability in DLA operations.

• Efficiently handled 2000+ Remedy tickets annually for Defense Logistics Agency (DLA), streamlining incident resolution and enhancing support for essential services.
• Proactively monitored and swiftly addressed network issues for Defense Logistics Agency (DLA), ensuring system turnaround within government standards and upholding 100% operational excellence.

Provided advanced technical support and network management, overseeing communication devices and key assets including WAN/LAN networks, Fuel System Servers, and Radio equipment.

• Directed critical project for upgrading Fuel System Servers and Radio equipment, ensuring timely completion and alignment with military objectives.
• Successfully managed refresh of 150+ out-of-warranty laptops by re-imaging and profiling, ensuring zero data loss and enhanced operational efficiency.

Effectively managed the lifecycle of classified encryption material, from receipt to issuance, ensuring enhanced security and integrity of communication systems.

• Implemented stringent inventory control protocols, markedly reducing discrepancies and achieving 100% accountability for high-security equipment.
• Played pivotal role in successfully passing National Security Agency (NSA) audit, rectifying issues that led to previous failures with past personnel.