Agostina Navarro
Aventura,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Co-Owner/Manager of Operations
Amethyst Group Dba UNI K WAX MIDTOWN MIAMI
2015.01 - Current
- Evaluated suppliers to maintain cost controls and improve operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Directed market expansions to propel business forward, meet changing customer needs.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
Executive Assistant
Reactiva S.R.L.
2005.01 - 2015.01
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated events and worked on ad hoc projects.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Secretary's Assistant
Solfacar S.A.
2001.01 - 2005.01
- Conducted research to assist with routine tasks and special projects.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Assisted coworkers and staff members with special tasks on daily basis.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Volunteered to help with special projects of varying degrees of complexity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
Receptionist
Mental Health Clinic
1999.01 - 2001.01
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Compiled information from files and research to satisfy information requests.
- Maintained confidentiality of information regarding clients and company.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Arts - Public Relations And Organizational Communication
Universidad Argentina De La Empresa (UADE)
Buenos Aires, ArgentinaNo Degree - Wedding And Event Planner
IMG Institute
Buenos Aires, ArgentinaNo Degree - Image Consultant And Personal Shopper
IMG Institute
Buenos Aires, ArgentinaHigh School Diploma -
Santa Rosa De Lima Institute
Buenos Aires, ArgentinaSkills
- Staff Development
- Data Management
- Decision-Making
- Staff training/development/hiring
- Inventory Control
- Customer Relationship Management (CRM)
- Budget Control
- Administrative Management
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Co-Owner/Manager of Operations
Amethyst Group Dba UNI K WAX MIDTOWN MIAMI
2015.01 - Current
Executive Assistant
Reactiva S.R.L.
2005.01 - 2015.01
Secretary's Assistant
Solfacar S.A.
2001.01 - 2005.01
Receptionist
Mental Health Clinic
1999.01 - 2001.01
Bachelor of Arts - Public Relations And Organizational Communication
Universidad Argentina De La Empresa (UADE)
No Degree - Wedding And Event Planner
IMG Institute
No Degree - Image Consultant And Personal Shopper
IMG Institute
High School Diploma -
Santa Rosa De Lima Institute
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