Agostino "Augie" Femminella
Schererville,IN
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Regional Manager - Midwest
JoJo's Shake Bar
05.2022 - Current
- Oversee staff schedules and maintain adequate coverage for all shifts.
- Reduce inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Using our product mix was able to Implement effective inventory control systems to reduce food spoilage and waste.
- Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Train and coach employees on practices, procedures, and performance strategies.
- Optimize labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Collaborate closely with other departments within the organization, such as marketing and ownership, to achieve shared goals and maintain seamless operations.
- Correctly calculate inventory and order appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Proprietor
The Warehouse Bar & Pizzeria
08.2015 - 11.2022
- Was the owner/operator and dealt with all aspects of business including: Scheduling, Marketing, Product Ordering, Staffing, Training, Social Media Management, Guest Relations, Menu Development & everything else needed to operate a successful business.
- Built a successful brand into a Top 40 pizza restaurant in Chicago
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Mentored staff members, fostering professional development and enhancing overall team performance.
Proprietor
Abbiocco Italian Cuisine / Luna Rooftop Bar
08.2018 - 01.2022
- Was the owner / operator and handled all the everyday duties of running a restaurant including: Staffing, Scheduling, Training, Product Ordering, Marketing, Social Media, Guest Relations, and Much More
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and managed relationships with vendors and suppliers.
General Manager
Ciao Bella Ristorante
11.2009 - 08.2015
- Motivated staff to perform at peak efficiency and quality.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Carefully interviewed, selected, trained, and supervised staff.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Developed unique events and special promotions to drive sales.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Oversaw food preparation and monitored safety protocols.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Maximized quality assurance by completing frequent line checks.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Set clear expectations and created positive working environment for employees.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor's - Human Resources Management
Purdue University Calumet
Hammond, IN05.2003
Skills
- Advertising Management
- Interpersonal Relations
- Attention to Detail
- Staff Management
- Recruiting and Hiring
- Customer Relations
- Preventive Maintenance
- Scheduling and Coordinating
- Training and coaching
- Computer Skills
- Operations Oversight
Languages
Spanish
Professional Working
Italian
Native or Bilingual
English
Native or Bilingual
Timeline
Regional Manager - Midwest
JoJo's Shake Bar
05.2022 - Current
Proprietor
Abbiocco Italian Cuisine / Luna Rooftop Bar
08.2018 - 01.2022
Proprietor
The Warehouse Bar & Pizzeria
08.2015 - 11.2022
General Manager
Ciao Bella Ristorante
11.2009 - 08.2015
Bachelor's - Human Resources Management
Purdue University Calumet
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