Summary
Overview
Work History
Education
Skills
Timeline
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Gray Wright

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Customer-focused Head Bartender with [Number] years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.

Overview

29
29
years of professional experience

Work History

Head Bartender

Marines Memorial Hotel
09.2007 - 03.2020
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.

Bartender

Palace Hotel
04.1991 - 01.2006
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Education

Skills

  • Blending techniques
  • Attentive service
  • Measurement accuracy
  • Preparing garnishes
  • Wine and liquor knowledge
  • Cash handling expertise
  • Cost Control
  • Managing cash register
  • Taking inventory
  • POS System proficiency
  • Alcohol Safety Knowledge
  • Expert Mixology
  • Classic cocktails

Timeline

Head Bartender

Marines Memorial Hotel
09.2007 - 03.2020

Bartender

Palace Hotel
04.1991 - 01.2006

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Gray Wright