ALLISON GREENE
Flowery Branch,GA
Summary
Organized, dependable, and flexible team member with years of experience in different industries. Maintains professional appearance and demeanor, and completes assigned tasks with focus on quality and client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TARGET CORPORATION
10.2019 - Current
- Promote a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions
- Answer multi-line phone system for customer inquiries and transfer calls to appropriate staff members
- Resolve guest challenges and complaints by applying resourceful and thoughtful solutions.
- Work with a team to accurately prep/ deliver orders and take the appropriate measures to meet our store's fulfillment quotas
- Sought ways to improve provided services
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Southern Grace Boutique
05.2019 - 07.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Initiated friendly conversations with customers to determine the level of assistance required
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
RT Moore Trucking, Inc.
08.2017 - 12.2018
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files
- Handled communication with executives by taking and making telephone calls, reviewing/ prioritizing mail, and composing and typing correspondence
- Updated details in the company database by keying in customer contacts and delivery dates
- Directed customer communication to appropriate department personnel.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
Education
Health Sciences
University of North Georgia
Gainesville, GAHigh School Diploma -
Allatoona High School
Acworth, GA05.2018
Skills
- Relationship building
- Critical thinking
- Data Management
- Computer skills
- Flexible
- Working collaboratively
- POS systems expert
- Microsoft Office Suite
- Medical terminology knowledge
- Team Development
- Payment Processing
Timeline
Customer Service Representative
TARGET CORPORATION
10.2019 - Current
Customer Service Representative
Southern Grace Boutique
05.2019 - 07.2019
Administrative Assistant
RT Moore Trucking, Inc.
08.2017 - 12.2018
Health Sciences
University of North Georgia
High School Diploma -
Allatoona High School