Annalicia Aguilar
Santa Ana,CA
Summary
Results-driven with a proven track record in delivering high-quality work and achieving company goals. Recognized for strong communication and teamwork abilities, with a focus on exceptional service delivery. Demonstrated expertise in enhancing operational efficiency through meticulous attention to detail and problem-solving skills, even in high-pressure environments. Highly motivated and embraces new challenges while maintaining strong work ethic and adaptability.
Overview
6
6
years of professional experience
Work History
Parts Counter Person
HYUNDAI OF ANAHEIM
Anaheim, CA
07.2023 - 12.2024
- Maintained accurate records of all transactions including sales receipts, credit card charges and cash payments.
- Received, examined and reshelved returned parts.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Handled comprehensive management of invoices, purchase orders, and return processes.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
- Verified stock to ensure accuracy of inventory records.
- Ordered or purchased supplies to maintain optimum inventory.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Maintained cleanliness of the store front area.
- Utilized the computer system to check part numbers, prices, availability, and special-order items.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Researched parts availability, pricing and delivery times.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
Combat Engineer (12B)
US Army National Guard
Moreno Valley, CA
12.2018 - 12.2024
- Responded immediately to routine and critical accidents, incidents and other emergencies.
- Abstracted key environmental information to employ wide range of high-tech systems and weaponry.
- Performed inspections to keep equipment in working order.
- Maintained records of all equipment used during missions including serial numbers and maintenance logs.
- Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
- Ensured compliance with safety protocols during all engineering and demolition activities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Nova Academy
Santa Ana, CA05-2019
Skills
- Detail-Oriented
- Problem solving
- Prioritization and Time Management
- Customer service
- Inventory management
- Effective communication
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
Timeline
Parts Counter Person
HYUNDAI OF ANAHEIM
07.2023 - 12.2024
Combat Engineer (12B)
US Army National Guard
12.2018 - 12.2024
High School Diploma -
Nova Academy
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