Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Aguinaldo MELO

Boca Raton,Florida

Summary

Dynamic Server Manager with a proven track record at Seagrille Restaurant, excelling in guest experience optimization and team training. Successfully enhanced customer satisfaction through effective crew coordination and performance tuning, leading to increased referrals. Skilled in policy implementation and incident management, fostering a high-performing service environment.

Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server Manager

Seagrille Restaurant
04.2021 - 01.2024
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Led team of servers to consistently meet customer service and sales targets.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Enforced compliance with uniform and personal presentation standards.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

SERVER

Matteo's
02.2018 - 10.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.

General Manager

VILLAGIO RESTAURANT
04.2009 - 02.2019
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

IMACO
BRAZIL
12-1988

Skills

  • Capacity planning
  • Casual dining services
  • Performance tuning
  • Guest experience optimization
  • Policy implementation
  • Team Training
  • Crew coordination
  • Server monitoring
  • Server scheduling
  • Restaurant operations
  • Incident management

Accomplishments

  • Supervised team of 45 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

SERVSAFE

Languages

Spanish
Full Professional
ITALIAN
Full Professional
Portuguese
Native or Bilingual
English
Full Professional

Timeline

Server Manager

Seagrille Restaurant
04.2021 - 01.2024

SERVER

Matteo's
02.2018 - 10.2020

General Manager

VILLAGIO RESTAURANT
04.2009 - 02.2019

High School Diploma -

IMACO

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