AGUNG EKO WIDHIYANTO

The Operations Manager, of TMC Project will be
responsible as a Subject Matter Expert (SME) and will support the TMC Indonesia project team and as well as our new agency partners for the establishment of the Team Member Center (TMC) in Indonesia (Bali) and ensure that all new processes and procedures are implemented and adhered to by Indonesian team members both old and new in coordination with the Team Onboard.

His/her responsibilities include, but are not limited to the following:

• Ensure the Operations Leaders and staff have the tools and available knowledge to implement and provide an exceptional end-to-end service delivery process till the Team Members are deployed.
• Oversee for ensuring all processes, and procedures of the TM Center are implemented and adhered to CCL procedures.
• Provide service or support related matters involving the TMC Indonesia such as regularly making strategic, tactical, operational, and standard decisions have significant impacts on the CCL.
• Develop process mapping/documentation and provide recommendations to improve process efficiency.
• Uphold an ethical and compliant culture by showing integrity, honesty, respectful treatment of others, and willingness to speak up when they see misconduct or have concerns.
• Collaborate with the Director of an official partner for TMC Indonesia to oversee the day-to-day activities of the Team Member Center (TMC) included monitoring the activities of the Technical Hosts and ensuring that all tasks are completed in a timely and efficient manner.
• Collaborate with the Director of an official partner for the TMC Indonesia for operational report.
• Lead the team and ensure that strategic objectives are met consistently.
• Proactively visits and monitors TMC employee work areas to ensure a positive work environment. Interacts fully with all employees and monitors guest service levels by observing and engaging with team members in their work area.
• Communicate with other TMCs external Indonesia to align TMCs approaches, strengthen TMCs collaboration, and address any challenges that occurs.
• Communicate with Miami CCL team for updates on country regulations/documents related to the deployment of Indonesian team members.
• Communicate with Shipboard HR and CPS team about the inquiries from the Indonesian team member related to HR matters.
• Communicate with the Scheduling and workforce planner team about the assignment for the Indonesian CCL team member.
• Communicate with the Medical Corp. team regarding issue that arise for the Indonesian team members.
• Oversee the activities of the idtmcenter@carnival.com mailbox conducted by CCL official partner for TMC Indonesia.
• Communicates effectively with the shoreside CCL team, asking for some guidance, when necessary, and reaches out for clarification on policy to ensure a fair and consistent approach.
• Verify necessary information regarding the legitimacy of Indonesian team members’ documentary evidence with the Shipboard HR and CPS teams.
• Oversee the Document Validation, editing applicant's name, Incomplete or Incorrect Name in TM's Profile in ROSE, Adjudication for Background Check, Manual ID Creation, Error in Automatic ID Creation, Change in status in ROSE for the Indonesian team members

The Senior Manager of Laundry is responsible for the
supervision of all fleet-wide laundry and linen operations. And will ensure effective management and operation of the laundry and linen rooms on board each of the vessels in the CCL fleet.

His/her responsibilities include, but are not limited to the following:

• Conducted regular ship visit to verify compliance with company and state SOP.
• Support the shipboard Laundry team across the Fleet for regularly making strategic, tactical, operational, and standard decisions have significant impacts on the CCL.
• Conducted regular equipment maintenance checks to prevent downtime and extend the life of machinery for all CCL vessel.
• Completed schedules for all laundry management, and other business documentation.
• Collaborated with vendors to negotiate favorable contracts for laundry supplies and equipment purchases for Fleet requirement.
• Monitored Fleet budget expenditures closely to ensure adherence to financial targets while maintaining service quality levels.
• Mentored Laundry Management in their career development by sharing industry expertise and offering guidance on professional growth opportunities.
• Enhanced team morale through recognition programs that celebrated employee achievements and contributions.
• Utilized data analysis tools to track performance trends and identify areas requiring process improvements.
• Streamlined laundry processes on the Fleet for faster turnaround times, resulting in increased customer satisfaction.
• Maintained a safe work environment through regular safety inspections and staff training sessions.
• Led team meetings to discuss goals, challenges, and strategies for improvement in the laundry department across the Fleet.
• Coordinated with Miami team to ensure seamless integration of laundry services into overall hotel operations.
• Followed environmental regulations when handling hazardous materials for laundromat safety.

The Laundry Manager is responsible for the supervision overall of the laundry staff and linen team,
as well as laundry and valet operations. Ensure overall Laundry and linen operations follow the company
regulations such as safety operation, USPH (US Public Health) requirements, and Environmental Procedures. The Laundry Manager must report directly to the Fleet Laundry Manager and Fleet Senior Housekeeping Manager / Fleet Housekeeping Manager. Controlling the budget for the HSKP department for Bedding supplies and Cleaning Supplies.

His/her responsibilities include, but are not limited to the following:

• Collaborated with vendors to negotiate favorable contracts for laundry supplies and equipment purchases.
• Established performance metrics for staff evaluations, fostering continuous improvement in service delivery.
• Maintained a safe work environment through regular safety inspections and staff training sessions.
• Managed inventory and supplies, ensuring adequate stock levels for uninterrupted operations.
• Conducted regular equipment maintenance checks to prevent downtime and extend the life of machinery.
• Developed quality control measures to maintain high standards of cleanliness and presentation.
• Enhanced team morale through recognition programs that celebrated employee achievements and contributions.
• Monitored budget expenditures closely to ensure adherence to financial targets while maintaining service quality levels.
• Led team meetings to discuss goals, challenges, and strategies for improvement in the laundry department.
• Fostered an inclusive work environment by promoting open communication among team members.
• Mentored junior staff members in their career development by sharing industry expertise and offering guidance on professional growth opportunities.
• Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
• Utilized data analysis tools to track performance trends and identify areas requiring process improvements.
• Improved laundry facility efficiency by implementing effective scheduling and staff training programs.
• Streamlined laundry processes for faster turnaround times, resulting in increased customer satisfaction.
• Ensured proper handling of delicate fabrics by providing specialized instruction on care techniques.
• Coordinated with other departments to ensure seamless integration of laundry services into overall hotel operations.
• Trained new employees on company policies, procedures, and best practices within the laundry department.
• Implemented cost-saving initiatives by reducing waste and optimizing equipment usage.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.
• Evaluated employee performance and developed improvement plans.

The Assistant Laundry Manager is responsible for assisting the Laundry Manager in the overall operations of daily laundry and valet, as well as in planning, organizing, and training laundry staff. Quality control checks on items produced by Laundry Facilities.

His/her responsibilities include, but are not limited to the following:

• Fostered an inclusive work environment by promoting open communication among team members.
• Managed inventory and supplies, ensuring adequate stock levels for uninterrupted operations.
• Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
• Conducted regular equipment maintenance checks to prevent downtime and extend the life of machinery.
• Trained new employees on company policies, procedures, and best practices within the laundry department.

The Laundry Attendant is responsible for cleaning all linen, guest, and crew clothes onboard the Carnival Cruise Line vessel and reports directly to the Assistant Laundry Manager/Laundry Manager.

His/her responsibilities include, but are not limited to the following:

• Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
• Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
• Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.