Manuela Mayorga Hoyos
Orlando,FL
Summary
To be a part of a company in which I can demonstrate my skills, knowledge and experience as well as contribute to the development of the company in helping it grow and expand. Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
12
12
years of professional experience
Work History
Passenger Service Agent
Copa Airlines
01.2023 - Current
- Ensured 100% compliance with federal, state and city laws regarding aircraft, passenger, and staff safety
- Negotiated 100+ ticketing issues through proper airline procedures and positive mediation
- Received international flights
- Demonstrated ability to manage time effectively while working in a high-paced environment
- Baggage services
- Make announcements prior to boarding, allowing enough time for required screenings
- Check in luggage and confirm that carry-on items meet federal guidelines
- Assist with additional documentation required for international flights
- Greet passengers and provide boarding instructions
- Help passengers track down missing luggage
- Inform passengers of flight gate numbers
Fit Sales & Accounting Coordinator
GoPegasus
Orlando, USA
02.2018 - 01.2023
- Provide assistance in the planning, execution and operation of leisure bookings
- Communicated with Spanish, English, and Portuguese Speakers
- Respond to client inquiries, prioritize a complete quote in a timely manner
- Speaking with clients from around the world to determinate the best travel packages
- In charge of making payments
- Created daily, weekly, and monthly reports for management, created and maintained tracking spreadsheet on customer returns
- Entered financial data into computerized accounting software programs (Quickbooks)
- Extensive involvement in investigating customer concerns related to invoice billing errors, payments, and refunds
Electronic Assembly
Standard Motor Products
Orlando, USA
02.2017 - 10.2017
- Where parts are added as the semi-finished assembly moves from the workstation where parts are added in sequence until final assembly occurs
- Assemble complex parts such as automobiles and other transportation equipment
- Welding
- Machinery Operator
Sales Representative
Yeta Animaciones
Cali, Colombia
07.2012 - 07.2013
- Promoted store products
- Provided customers with product information
Education
ASSOCIATE AAS - PHARMACY TECHNICIAN
ANA G. MENDEZ
05.2019
HIGH SCHOOL DIPLOMA -
COLONIAL HIGH SCHOOL
06.2014
Skills
- Customer Service
- Relationship Management
- Communication
- Adaptability
- QuickBooks
- Coordinating schedules
- Check-in procedures
- Issuing tickets
- Boarding support
- Airline policies
- Documentation verification
- Baggage checks
- Airport security
- Reservations
- Pre-boarding checking
- Travel documentation
- Customer service management
- Reservation processing
- FAA regulations
- Collaboration
References
Available upon request
Languages
- English
- Spanish
- Basic knowledge of Portuguese
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Passenger Service Agent
Copa Airlines
01.2023 - Current
Fit Sales & Accounting Coordinator
GoPegasus
02.2018 - 01.2023
Electronic Assembly
Standard Motor Products
02.2017 - 10.2017
Sales Representative
Yeta Animaciones
07.2012 - 07.2013
ASSOCIATE AAS - PHARMACY TECHNICIAN
ANA G. MENDEZ
HIGH SCHOOL DIPLOMA -
COLONIAL HIGH SCHOOL
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