Agustin Cabrera

Roles: Product Manager, Project Manager, Integration Lead

Multi-billion Social Media Company:
- Designed, developed, and implemented 3 end-to-end global product intake systems, including documentation and KPI dashboards, increasing system’s scope scope from 4 to 8 products while still decreasing avg. turnaround time for completed requests by 3x
- Acted as technical liaison between end users and developers, managing feedback channels and stakeholder engagement for new feature requests and user-reported bugs, saving client 20 hours/week across two client stakeholders
- Designed workflows, including process flows and documentation, to capture end-to-end product behavior and data transfers, providing client with visibility into workflow performance and driving operational improvements by addressing bottlenecks and pain points.
- Designed multiple product performance KPI dashboards to provide measures of product usability and capacity, which helped inform long-term product strategy and development decisions.
- Designed and released training program and documentation across 7 products, decreasing inbound support requests by 30%.

Multinational Financial & Insurance Company:
- Supported project management for a cybersecurity separation, overseeing 3+ development teams, handling $1M contracts, and directing app patching and vulnerability resolutions, with direct engagement with C-suite executives.

Leading U.S.-based Insurance Company:
- Steered the integration lead role within a product management and distribution value stream, focusing on gathering and prioritizing business requirements to align with strategic objectives across multiple products and streams.
- Collaborate with business architecture and integration teams to design and develop comprehensive System Design Documents (SDD), data flow diagrams, and integration sequences, ensuring seamless system integration and functionality.
- Define and document critical integration touch points, API names, and designs, facilitating effective communication and implementation across various technical and business units.
- Drive cross-functional team efforts to deliver cohesive project outcomes, enhancing product integration and distribution capabilities through innovative architectural solutions.

Major Telecommunications Company:
- Worked with major telco client leadership in implementation of SAP S/4. Supported with implementation, data migration, data clean up, training, and post-delivery support.
- Provided significant value to big tech client by streamlining their business operation by automation, adoption of best practices, process efficiency, quality control, and metric reporting.
- Reduced client's onboarding/offboarding lead time by 70% with automation tools. Focusing on content/schedule socialization.
- Led meetings with client about key performance metrics, volume forecasting/control, process improvement. and project deliverables.