Driven by a passion for excellence and a proven track record of success, I significantly enhanced operations and guest satisfaction at Aloft Miami Brickell Hotel. Specializing in financial administration and leadership, I spearheaded strategic initiatives that not only boosted profitability but also strengthened team cohesion. My expertise in business development and operations oversight enabled me to exceed market expectations, as evidenced by exceptional results in guest satisfaction scores (GSS) and notable improvements in STR market penetration metrics. Leveraging a strategic approach, I consistently delivered superior performance and achieved measurable growth in both operational efficiency and market presence.
As the General Manager of our hotel in Miami Brickell, I oversaw all aspects of hotel operations to ensure exceptional guest experiences, maximize profitability, and maintain high standards of quality. Lead the management team, drive strategic initiatives, and ensure the hotel operates smoothly and efficiently.
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As the Senior Executive Sales Manager at our hotel near Miami International Airport, I lead and drove sales initiatives to maximize revenue and market share. Was responsible for developing and executing strategic sales plans, managing key accounts, and building strong relationships with corporate clients and travel partners.
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As a Revenue Manager at our upscale hotel in South Beach, Miami, I was responsible for maximizing revenue and optimizing pricing strategies to achieve financial goals. Analyzed market trends, monitor performance metrics, and develop strategies to enhance profitability while ensuring competitive positioning in the market.
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As an HR Coordinator at our prestigious hotels in South Beach, Miami, I played a vital role in managing human resources functions to support our team and ensure the smooth operation of our hotel. I assisted with various HR activities including recruitment, employee relations, Payroll, and compliance to enhance our workforce and organizational culture.
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As the Front Office Manager at our boutique hotels in South Beach, Miami, I was the key leader in ensuring a seamless and exceptional guest experience. I oversaw the Front Office team and manage all aspects of front desk operations, including guest check-in/check-out, reservations, and guest services.
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