Agustin Cena
Palmdale,CA
Summary
I am a highly-qualified business administration professional driven to oversee operations with a results-oriented mindset. Versed in best practices and strategies for streamlining workflows. Experienced sales agent with a focus in excellent customer service. A problem solver with the ability to operate efficiently with minimal supervision.
Overview
5
5
years of professional experience
Work History
Business Administration
Rancho Wellness Center
Lancaster, CA
10.2023 - Current
- As a Business Administrator, I assisted the Clinical Director and Owner with relocating the business to a new location.
- I implemented a new phone system that allows the business to monitor its call log effectively.
- My next task was to update the business profiles across all search engines, social media profiles, and update the company website.
- The owners of the business have tasked me with assisting the front and back office to ensure a smooth and productive work environment.
- Another important aspect of my position is to increase company productivity by implementing a new targeted lead system.
- I created a pitch that has proven successful in retaining clients to ensure the business is increasing revenue through the use of my targeted lead system.
- Overall I have exceeded expectations and continue to find new ways to add value to the business's operations.
Bail Bonds Consultant
Aladdin Bail Bonds
Van Nuys, CA
02.2019 - 04.2024
- As a Bail Consultant I conducted bail transactions as a licensed agent through the California Department of Insurance.
- I abided by all laws and state regulations when conducting bail transactions.
- Handled a wide variety of sensitive information and reviewed files to be submitted for audit purposes.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained professionalism and excelled in customer service.
- Collaborated with stakeholders to gain complete understanding of project goals and objectives.
- Participated in training and managing new hires to bring new team members up to speed.
- Exceeded sales goals
Business Administration
Aladdin Bail Bonds
Lancaster, CA
11.2018 - 01.2019
- Assisted Management in maintaining a productive and efficient work environment.
- Handled sensitive and personal information on a daily basis.
- Kept up with company protocol to ensure a passing score for our yearly audit.
- In charge of banking and daily deposits with large sums of cash.
- Kept track of sales performance and updated corporate with these records on a weekly basis.
- Oversaw daily operations of the business administration department.
- Promoted to Bond Consultant within a very short period of time.
Education
Bachelor of Arts - Communication Studies
California State University Northridge
Northridge, CA01.2017
Skills
- Communications
- Business Administration
- Sales
- Professionalism
- Customer Service
- Microsoft Office
- Underwriting
- Scheduling
- Inventory Control
- Bilingual
Languages
- English
- Spanish
Timeline
Business Administration
Rancho Wellness Center
10.2023 - Current
Bail Bonds Consultant
Aladdin Bail Bonds
02.2019 - 04.2024
Business Administration
Aladdin Bail Bonds
11.2018 - 01.2019
Bachelor of Arts - Communication Studies
California State University Northridge
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