Agustin forman
tyler,TEXAS
Summary
Dynamic team player with a proven track record at Cheddars and School, enhancing customer satisfaction through exceptional service and high-quality work ethic. Skilled in multitasking and team collaboration, I excel in fast-paced environments, ensuring both efficiency and excellence in every task. Always happy to lend a helping hand. During highschool I was in Student council, yearbook, and speech and debate.
Overview
3
3
years of professional experience
Work History
Merchandise Handler
Gap Warehouse
11.2023 - 08.2024
- Created and enforced detailed organization processes to increase quality and service standards.
- Transported merchandise pallets to move in warehouse.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Host
Cheddars Restaurant
11.2021 - 11.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Provided patrons with estimated waiting times during peak service hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Busser
Cheddars Restaurant
11.2021 - 11.2023
- Worked well in diverse team settings by partnering with others to complete tasks.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Reset and cleaned tables quickly to prepare for new customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored dining room inventory and replenished as necessary.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
Food Counter Attendant
Cheddars Restaurant
11.2021 - 11.2023
- Cleaned and maintained dining area and condiment stations.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Delivered food to guest tables with timeliness and efficiency.
- Processed customer orders and accurately entered into order system.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Managed multiple tasks in high-volume environment.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
Cook
Chipotle
11.2022 - 02.2023
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Trained and supervised cooking staff to expertly meet daily needs.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Maintained food safety and sanitation standards.
Prep Cook
Chipotle
11.2022 - 02.2023
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Trained and assisted new kitchen staff members.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Trained and supervised cooking staff to expertly meet daily needs.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Hallsville High School
Hallsville, TX06.2022
Skills
- Client Relations
- Strong exposure techniques
- Strong compositional skills
- Visual design
- Photo editing
- Social Media
- Team Collaboration
- Customer Service
- Exceptional communication
- Multitasking proficiency
- Professional Appearance
- Hospitality and accommodation
- Event Planning
- Impression management
Affiliations
- Student Media
- Speech and Debate
- Men's greek council
- The Knights
Photographer
I've been photographing for 4+ years, Photography was my career path in highschool and i was in photography classes my entire time in highschool and was even selected into yearbook my senior year. I now take photos for the talon, friends, and have even taken photos for local bands and weddings.
Timeline
Merchandise Handler
Gap Warehouse
11.2023 - 08.2024
Cook
Chipotle
11.2022 - 02.2023
Prep Cook
Chipotle
11.2022 - 02.2023
Host
Cheddars Restaurant
11.2021 - 11.2023
Busser
Cheddars Restaurant
11.2021 - 11.2023
Food Counter Attendant
Cheddars Restaurant
11.2021 - 11.2023
High School Diploma -
Hallsville High School
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