Agustin Gonzalez
Buda,TX
Summary
Supervisor of the Housekeeping department, in a department with more than 80 employees, with the ability to solve problems effectively, quickly, flexible, perfectionist and enthusiastic. With considerable experience in managing projects from start to finish, defining the project plan, schedule, scope and executing analysis before providing detailed recommendations. I have an impressive track record of significant operational and organizational improvements to staff, schedules and resources to optimize productivity, efficiency and quality of work.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
JW Marriott
Austin, TX
12.2023 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Established effective communication between team members in order to foster a positive work environment.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
MLR Housekeeping
JW Marriott
Austin, TX
09.2022 - 11.2023
- Reviewed daily reports from supervisors to ensure that all assigned tasks were completed satisfactorily.
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
- Maintained effective communication with other departments within the hotel to coordinate services effectively.
- Managed team of employees, daily progress reports and overall project planning.
- Delegated work to staff, setting priorities and goals.
Housekeeping Inspector
JW Marriott
Austin, TX
01.2022 - 09.2022
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
- Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
- Provided feedback on performance evaluations for members of the housekeeping team.
Housekeeper
JW Marriott
Austin, TX
08.2021 - 01.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Construction Assistant
Fleire Remodeling LLC
Austin, TX
05.2021 - 08.2021
- Organized construction equipment and supplies for job sites.
- Assisted with the installation of drywall and other building materials.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Lifted heavy objects into place with cranes or hoists.
Education
Mechanical Engineering - (Did Not Finish The Studies)
Unversidad De Carabobo
Venezuela01-2012
Bachelor of Science -
U.E.C "Don Braulio Ramos"
Venezuela07-2007
Skills
- Creativity
- Adaptability
- Learning capacity
- Proactivity/Initiative
- Organization and Time Management
- Problem-Solving
- Teamwork and Collaboration
- Leadership
- Collaboration
- Staff Management
- Employee Motivation
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
- Erik Brito 512-743-0029
- Gianluca Vecchiet 512-775-7568
- Tenzin Lobsang 512-796-7849
- Justin Jordan 512-299-2788
Timeline
Housekeeping Supervisor
JW Marriott
12.2023 - Current
MLR Housekeeping
JW Marriott
09.2022 - 11.2023
Housekeeping Inspector
JW Marriott
01.2022 - 09.2022
Housekeeper
JW Marriott
08.2021 - 01.2022
Construction Assistant
Fleire Remodeling LLC
05.2021 - 08.2021
Mechanical Engineering - (Did Not Finish The Studies)
Unversidad De Carabobo
Bachelor of Science -
U.E.C "Don Braulio Ramos"