Agustin Hernandez
Santa Ana,CA
Summary
Knowledgeable Membership Representative offering 16 years of expertise handling a multitude of daily issues with exceptional poise. A bilingual individual known for collaborating with highly successful teams and embracing methods and approaches that drive business opportunities. Promoting exemplary skills in scheduling, engaging new and existing members and building lasting relationships.
Overview
16
16
years of professional experience
Work History
Marketing/Membership Representative
Costco Wholesale
05.2018 - Current
- Increased membership sign-ups by implementing targeted outreach strategies and engaging marketing materials.
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
- Enhanced overall member satisfaction by analyzing feedback and implementing improvements accordingly.
- Developed strong relationships with community partners to increase brand awareness and expand referral networks for potential members.
- Organized successful events that attracted new members while providing valuable networking opportunities for existing ones.
- Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.
- Consistently exceeded monthly sales targets by proactively identifying upsell opportunities within existing membership base.
- Streamlined the membership renewal process, resulting in higher renewal rates and reduced administrative workload.
Optical Clerk
Costco Wholesale
06.2017 - 05.2018
- Improved customer satisfaction by providing prompt and accurate assistance in selecting eyewear products.
- Assisted opticians with fitting, adjusting, and repairing eyeglasses to ensure optimal fit and comfort for clients.
- Processed insurance claims accurately and efficiently to maximize reimbursements for patients and optical practice.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied clients.
Cashier/Cashier Assistant
Costco Wholesale
03.2008 - 06.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Saddleback High School
Santa Ana, CASkills
- Goal-Oriented
- Data entry proficiency
- Organizational Skills
- Customer Service
- Attention to Detail
- Problem-solving aptitude
- Patience and composure
Languages
Spanish
Native or Bilingual
Timeline
Marketing/Membership Representative
Costco Wholesale
05.2018 - Current
Optical Clerk
Costco Wholesale
06.2017 - 05.2018
Cashier/Cashier Assistant
Costco Wholesale
03.2008 - 06.2017
High School Diploma -
Saddleback High School