Agustin Leon
CHICAGO,IL
Summary
Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.
Overview
32
32
years of professional experience
Work History
Computer Field Technician
Vending Cost
Chicago, IL
06.2024 - Current
- Traveled to field locations to evaluate equipment and performance.
- Assisted in training end-users on proper use of hardware and software products.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Upgraded operating systems when required for improved functionality.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Performed maintenance on computer systems to ensure optimal performance.
- Collaborated with cross-functional teams to address technical issues and improve field operations.
- Implemented system upgrades by installing new software versions and applications.
- Conducted regular maintenance checks on all company owned machines.
- Installed and troubleshooted field instrumentation and monitoring devices.
- Developed documentation for installation procedures of various hardware and software components.
- Participated in training sessions to stay updated with industry standards and technologies.
- Provided technical assistance to customers with computer related problems.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Utilized handheld device to update work order status.
- Operated a variety of hand tools and mechanical equipment with proficiency.
- Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
- Maintained positive working relationship with fellow staff and management.
- Configured routers, switches, firewalls and other network equipment to meet customer requirements.
- Identified root cause of system malfunctions through comprehensive analysis of error logs.
- Followed safety protocols and procedures to ensure personal and public safety.
- Diagnosed computer issues using specialized software tools and troubleshooting techniques.
- Instructed and trained customers on usage and operation to improve equipment performance.
- Provided technical support and guidance to new team members and interns.
- Tested network connections to diagnose connectivity issues and resolve them accordingly.
- Researched solutions to technical problems encountered during service calls.
- Installed and configured hardware components such as motherboards, processors, memory and hard drives.
- Assisted in the development of fieldwork plans and schedules to meet project objectives.
- Conducted routine maintenance and calibration of field equipment to ensure accuracy and reliability.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Managed inventory of field supplies and equipment to ensure availability and readiness.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Assisted in the development of hardware and software standards for the organization's IT department.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Set up wireless networks according to customer specifications.
- Oversaw daily performance of computer systems.
- Performed system backups and data recovery operations.
- Maintained inventory of spare parts used in servicing customer machines.
- Maintained records by documenting installation, services and repairs.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Evaluated software or hardware to recommend improvements or upgrades.
- Replaced defective parts on computers, laptops, tablets and other devices.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Assisted in the setup of new workstations, printers and peripherals.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Computer Field Technician
North Vending
CHICAGO, IL
04.2023 - 05.2024
- Traveled to field locations to evaluate equipment and performance.
- Assisted in training end-users on proper use of hardware and software products.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Upgraded operating systems when required for improved functionality.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Performed maintenance on computer systems to ensure optimal performance.
- Collaborated with cross-functional teams to address technical issues and improve field operations.
- Implemented system upgrades by installing new software versions and applications.
- Conducted regular maintenance checks on all company owned machines.
- Installed and troubleshooted field instrumentation and monitoring devices.
- Developed documentation for installation procedures of various hardware and software components.
- Participated in training sessions to stay updated with industry standards and technologies.
- Provided technical assistance to customers with computer related problems.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Utilized handheld device to update work order status.
- Operated a variety of hand tools and mechanical equipment with proficiency.
- Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
- Maintained positive working relationship with fellow staff and management.
- Configured routers, switches, firewalls and other network equipment to meet customer requirements.
- Identified root cause of system malfunctions through comprehensive analysis of error logs.
- Followed safety protocols and procedures to ensure personal and public safety.
- Diagnosed computer issues using specialized software tools and troubleshooting techniques.
- Instructed and trained customers on usage and operation to improve equipment performance.
- Provided technical support and guidance to new team members and interns.
- Tested network connections to diagnose connectivity issues and resolve them accordingly.
- Researched solutions to technical problems encountered during service calls.
- Installed and configured hardware components such as motherboards, processors, memory and hard drives.
- Assisted in the development of fieldwork plans and schedules to meet project objectives.
- Conducted routine maintenance and calibration of field equipment to ensure accuracy and reliability.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Managed inventory of field supplies and equipment to ensure availability and readiness.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Assisted in the development of hardware and software standards for the organization's IT department.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Set up wireless networks according to customer specifications.
- Oversaw daily performance of computer systems.
- Performed system backups and data recovery operations.
- Maintained inventory of spare parts used in servicing customer machines.
- Maintained records by documenting installation, services and repairs.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Evaluated software or hardware to recommend improvements or upgrades.
- Replaced defective parts on computers, laptops, tablets and other devices.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Assisted in the setup of new workstations, printers and peripherals.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Computer Technician
Pc Repairs
Niles, IL
03.1993 - 06.2002
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Built and repaired computers according to schedule.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
- Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes.
- Detected and corrected error messages within software and hardware reporting systems.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Notified appropriate personnel of equipment malfunctions, providing timeframes for potential remedial measures.
- Produced data reports on enacted repairs and replacements for budgeting concerns.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Configured new employee work stations consisting of hardware, software and peripheral devices.
- Installed appropriate security patches to eliminate security vulnerabilities.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Education
Comp. Programing - Information Technology
CECOP
Cd. Hidalgo Michoacan, Mex.06.1987
Skills
- Software feature demonstrations
- Issue diagnosis and resolution
- Computer configurations
- Network security measures
- System upgrades
- Server installations
- Help desk assistance
- Application software testing
- Troubleshooting and analysis
- Power tool mastery
- Hand tool expertise
- Client relationship management
- Diagnostics expertise
- Expertise in installations
- Project oversight
- Preventive maintenance
- Hardware component troubleshooting
- Testing and analysis
- Service ticket accuracy
- Mechanical abilities
- Peripheral device installation
- Network testing
- Network operating systems
- Help desk support
- Desktop and laptop installations
- Software installation
- Remote support
- Network security
- Technical support
- Attention to detail
- HelpDesk support
- Installation and repair
- Workstation testing
- Virus removal
- Software updates
- Project management
- Hardware repair
- Inventory management
- Hardware installation
- Troubleshooting and Diagnostics
- Verbal and written communication
- Preventive Maintenance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Computer Field Technician
Vending Cost
06.2024 - Current
Computer Field Technician
North Vending
04.2023 - 05.2024
Computer Technician
Pc Repairs
03.1993 - 06.2002
Comp. Programing - Information Technology
CECOP