Agustin Martinese
Miami Beach,FL
Overview
9
9
years of professional experience
Work History
Server
1 Hotel South Beach
Miami Beach, FL
11.2020 - Current
- Provided exceptional service to guests, ensuring a positive dining experience and addressing any concerns promptly.
- Successfully upsold menu items, leading to increased sales revenue. Applied persuasive communication skills to recommend dishes and beverages.
- Anticipated customer needs by observing body language and verbal cues, ensuring timely service and satisfaction.
- Managed multiple tables simultaneously, balancing efficiency with quality service.
Server
Kanpei
Miami Beach, FL
12.2018 - 02.2020
- Addressing and resolving operational and customer service issues efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Ironside
Miami , FL
10.2016 - 12.2018
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Education
Five-Star Customer Service Training - Hospitality
Forbes Travel Guide
Skills
- Multitasking
- Customer service
- Cash management
- Bilingual (English/Spanish)
- Upselling
- Sales expertise
- Attention to detail
- Communication and interpersonal skills
Timeline
Server
1 Hotel South Beach
11.2020 - Current
Server
Kanpei
12.2018 - 02.2020
Server
Ironside
10.2016 - 12.2018
Five-Star Customer Service Training - Hospitality
Forbes Travel Guide