Business
Agustin Ortega-Sterzer
Bayamón,FL
Summary
I humbly believe I could be a great fit for a team that is looking for a new asset. I consider myself a team player by nature (played team sports all my life), I really like the idea of improving my skill set and my professional arsenal along with teammates who help me get better and who hopefully I can help as well. I always try to approach every conversation with the mindset that the other person knows something I need to learn. I enjoy applying new things I learned in both the job and the relationships I build in it. My top priority in a job is without a doubt to improve not just as a professional but also as a human being. This is why I am specifically looking for a job that agrees with my values and my goals. I look forward to a fast-paced and effective environment where I can continue to improve my problem-solving skills. If you decide to hire me you will quickly learn that I like solving problems with/for other people. I think that loyalty, integrity, and honesty are non-negotiable so I will always be truthful and upfront about anything that happens in the workplace. I can sit here and try to convince you why you should hire me and not someone else but the truth is that I'm the perfect fit if you are looking for what I have to offer. I'm not the perfect fit for every team but I might be for yours. I look forward to meeting you and am excited to integrate the family you have already built. I appreciate the time you are taking to look at my resume and I hope to meet you soon
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Crew Member
Chipotle Restaurant
05.2024 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and consistently applied coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Front of House Employee
Panda Express Restaurants
05.2024 - Current
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
Realtor
lpt realty
8 2021 - 1 2024
- I worked as a realtor and was able to develop good experience in customer service, and sales which are useful skills in the retail sector
- I learned to understand and fulfill customer needs while delivering good service and building lasting relationships that encourage the customer to come back
- Another benefit of my experience as a realtor is the incredible opportunities I had to be able to sharpen my problem-solving abilities at a fast-paced dynamic which is expected in a retail business
- I quickly learned how important is organization and time management skills are to keep a productive and effective environment
- Careful communication and creating positive shopping experiences was also a very crucial part of the job.
Operations Manager
El Almacén Del Vino
01.2021 - 07.2021
- Experienced in operations (specifically for restaurants), I became proficient in coordinating shipments, tracking orders, and resolving delivery-related issues promptly, in this industry I learned my first lessons about how important it is to deliver exceptional customer service in a business
- I also did some inventory management and optimized stock levels in different restaurants to ensure efficient resource allocation
- My problem-solving skills were also forced to sharpen during this time due to the unexpected curveballs that a people-first business can throw, I was able to manage unexpected challenges with a collected and cool mind so we were able to minimize disruptions and maintain high service standards
- Teamwork played a big part in this role as well and as a result, I am now a firm believer in creating a teamwork and results-oriented environment where everyone is working towards the same goals
Education
High School Diploma -
Col. Beato Carlos Manuel Rodriguez
Bayamón, Puerto Rico 05.2001 -
Skills
Food Preparation
Interests
Self-Improvement
Sports
Traveling
Coding
Communication
Certification
Real Estate License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member
Chipotle Restaurant
05.2024 - Current
Front of House Employee
Panda Express Restaurants
05.2024 - Current
Real Estate License
08-2021
Operations Manager
El Almacén Del Vino
01.2021 - 07.2021
High School Diploma -
Col. Beato Carlos Manuel Rodriguez
05.2001 -
Realtor
lpt realty
8 2021 - 1 2024