Agustin Raygoza Herrera
Santa Fe,NM
Summary
Proven banquet server and assistant manager with a track record of enhancing customer satisfaction and streamlining operations at Four Seasons Hotels and Resorts. Skilled in event setup and breakdown, with a strong emphasis on teamwork and time management. Achieved a significant improvement in service efficiency and customer relations by leveraging hospitality service expertise and food safety knowledge.
I have working in food and beverage for over 40 years all together .
Overview
30
30
years of professional experience
1
1
Certification
Work History
Banquet Server
Four Seasons Hotels And Resorts
04.2000 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Banquet Server
Bishop Lodge
05.2005 - 06.2011
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained flexible work schedule to meet event needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Stocker
Target
11.1997 - 01.2009
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Consistently lifted materials weighing as much as [Number] pounds.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Assistant Manager
JB's Family Restaurant
10.1994 - 10.1997
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
Education
Elementary School - General Studies
Jose Maria Mercardo
Ahualulco De Mercardo Jalisco Mexico Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- POS
- Food Service
- Customer service focus
- Clearing tables efficiently
- Event Setup and Breakdown
- Punctual and Reliable
- Flexible Schedule
- Physical coordination
- Clear Communication
- Event Setup
- Safe Food Handling
- Hospitality service expertise
- Food handling
- Service prioritization
- Arranging banquet hall
- Proper food handling
- Menu Memorization
- Cash Handling
- Performance Improvement
- Station Setup and Restocking
- Bussing and Table Resets
- Order Accuracy
- Running Orders
- Team Collaboration
- Dining area maintenance
- Food Running
- Food safety understanding
- Food station setup
- Tableside Service
- Table setting expertise
- Proper Equipment Storage
- Efficient serving
- Silverware Polishing
- Buffet Management
- Table arrangements
- Ordering Procedures
- Table Bussing
- Banquet equipment operation
- Guest Relations
- Room Teardown
- Beverage Preparation
- Issue Resolution
- High-volume dining
- Menu Explanation
- Wine service
- Guest Relations Management
- Reliable transportation
- Familiarity with POS systems
- Front-of-house display creation
- Quality Control
- Food and beverage pairings
- Cash handling proficiency
- Cooking
- Supply Management
- Banquet Coordination
- Daily specials memorization
- Customer Order Management
- Team Player
- Greeting and Seating Guests
- Guest Interaction
- Conflict and Complaint Resolution
- Relationship Building
- Food Safety
- Supply Restocking
- Professional and Courteous
- Payment Processing
- Food Delivery
- Service Coordination
- Event Catering
- Table and Tray Bussing
- Food Handlers Card
- Kitchen Staff Management
Certification
I currently have an updated New Mexico Alcoholic Beverage Control Server Certificate and ServSafe food handlers Certificate.
Timeline
Banquet Server
Bishop Lodge
05.2005 - 06.2011
Banquet Server
Four Seasons Hotels And Resorts
04.2000 - Current
Stocker
Target
11.1997 - 01.2009
Assistant Manager
JB's Family Restaurant
10.1994 - 10.1997
Elementary School - General Studies
Jose Maria Mercardo