Agustin Raygoza Herrera
Santa Fe,NM
Summary
Proven banquet server and assistant manager with a track record of enhancing customer satisfaction and streamlining operations at Four Seasons Hotels and Resorts. Skilled in event setup and breakdown, with a strong emphasis on teamwork and time management. Achieved a significant improvement in service efficiency and customer relations by leveraging hospitality service expertise and food safety knowledge.
I have working in food and beverage for over 40 years all together .
Overview
30
30
years of professional experience
1
1
Certification
Work History
Banquet Server
Four Seasons Hotels And Resorts
Santa Fe, NM
04.2000 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Banquet Server
Bishop Lodge
Santa Fe, NM
05.2005 - 06.2011
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained flexible work schedule to meet event needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Stocker
Target
Santa Fe, NM
11.1997 - 01.2009
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Consistently lifted materials weighing as much as [Number] pounds.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Assistant Manager
JB's Family Restaurant
Santa Fe NM
10.1994 - 10.1997
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
Education
Elementary School - General Studies
Jose Maria Mercardo
Ahualulco De Mercardo Jalisco Mexico Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- POS
- Food Service
- Customer service focus
- Clearing tables efficiently
- Event Setup and Breakdown
- Punctual and Reliable
- Flexible Schedule
- Physical coordination
- Clear Communication
- Event Setup
- Safe Food Handling
- Hospitality service expertise
- Food handling
- Service prioritization
- Arranging banquet hall
- Proper food handling
- Menu Memorization
- Cash Handling
- Performance Improvement
- Station Setup and Restocking
- Bussing and Table Resets
- Order Accuracy
- Running Orders
- Team Collaboration
- Dining area maintenance
- Food Running
- Food safety understanding
- Food station setup
- Tableside Service
- Table setting expertise
- Proper Equipment Storage
- Efficient serving
- Silverware Polishing
- Buffet Management
- Table arrangements
- Ordering Procedures
- Table Bussing
- Banquet equipment operation
- Guest Relations
- Room Teardown
- Beverage Preparation
- Issue Resolution
- High-volume dining
- Menu Explanation
- Wine service
- Guest Relations Management
- Reliable transportation
- Familiarity with POS systems
- Front-of-house display creation
- Quality Control
- Food and beverage pairings
- Cash handling proficiency
- Cooking
- Supply Management
- Banquet Coordination
- Daily specials memorization
- Customer Order Management
- Team Player
- Greeting and Seating Guests
- Guest Interaction
- Conflict and Complaint Resolution
- Relationship Building
- Food Safety
- Supply Restocking
- Professional and Courteous
- Payment Processing
- Food Delivery
- Service Coordination
- Event Catering
- Table and Tray Bussing
- Food Handlers Card
- Kitchen Staff Management
Certification
I currently have an updated New Mexico Alcoholic Beverage Control Server Certificate and ServSafe food handlers Certificate.
Timeline
Banquet Server
Bishop Lodge
05.2005 - 06.2011
Banquet Server
Four Seasons Hotels And Resorts
04.2000 - Current
Stocker
Target
11.1997 - 01.2009
Assistant Manager
JB's Family Restaurant
10.1994 - 10.1997
Elementary School - General Studies
Jose Maria Mercardo