Agustina Arenaza
Miami Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Parque Towers At St. Tropez
08.2023 - 12.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Oversaw front desk operations with eye for building reputation, staff productivity, and operational efficiency.
- Coordinated with housekeeping, maintenance, and security to meet all residents needs.
Concierge
Jade Ocean
04.2022 - 07.2023
- Offered friendly and efficient service to residents, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed relationships with local businesses to secure special offers and exclusive reservations for residents.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending residents entertainment.
- Events organization.
- Building supervision for high conditions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Store Manager
Boardwalk Vintage
12.2021 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Instituto Vocacional Argentino
Buenos Aires, ArgentinaTertiary Education - Fashion
Escuela Argentina De Moda
Buenos Aires, ArgentinaENGLISH - INTERNATIONAL EXAMS
Cambridge English Institute
Buenos Aires, ArgentinaSkills
- System Updates
- Inventory Oversight
- Reservation Systems
- Hospitality Management
- Cash Handling
- Interviewing and Hiring
- Issue Resolution
- Concierge Support
- Staff Training
- Use of Excel - Word - PowerPoint
Languages
English
Full Professional
Timeline
Front Desk Supervisor
Parque Towers At St. Tropez
08.2023 - 12.2023
Concierge
Jade Ocean
04.2022 - 07.2023
Store Manager
Boardwalk Vintage
12.2021 - 03.2022
High School Diploma -
Instituto Vocacional Argentino
Tertiary Education - Fashion
Escuela Argentina De Moda
ENGLISH - INTERNATIONAL EXAMS
Cambridge English Institute
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