AGUSTINA BERENGUER
Homestead,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Sales Support
1Concier
03.2016 - 08.2023
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Respond to various customers via email and phone for any request.
- Developed strong rapport with customers and created positive impression of business.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Administrative Assistant
Southern Wine & Spirits
02.2015 - 03.2016
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Sales Associate
The Home Depot
06.2014 - 01.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Brand Ambassador
Banana Republic
08.2015 - 11.2015
- Greeted customers warmly and pleasantly answered inquiries.
- Assisted customers with product selection based on individual needs and preferences.
- Maintained knowledge of current promotions and product features.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Miami Senior High
Skills
- Microsoft Word
- Excel
- Microsoft Outlook
- Analytical Thinker
- Order Processing
- Report Generation
- Complaint Resolution
- Data Entry
- Telephone Etiquette
- CRM Software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Support
1Concier
03.2016 - 08.2023
Brand Ambassador
Banana Republic
08.2015 - 11.2015
Administrative Assistant
Southern Wine & Spirits
02.2015 - 03.2016
Sales Associate
The Home Depot
06.2014 - 01.2016
Miami Senior High