Agustina Cuchi
Mebane,NC
Summary
Enthusiastic and dedicated Customer Service Professional with over 7 years of experience in providing high-quality customer support. Known for excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CT Nasau
Burlington, NC
07.2018 - Current
- Provided exceptional support to 50+ customers daily via phone and email.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Updated databases with new and modified customer data.
- Developed positive relationships with customers through friendly interactions.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Generated invoices through SAP for each order placed by customers.
- Collaborated with warehouse personnel on preparing shipments for delivery or pickup by customers.
Payroll Coordinator
C&H Power Services Inc.
Burlington, NC
02.2021 - 02.2024
- Processed invoices using accounting software programs such as QuickBooks.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Prepared end-of-period payroll tax returns.
- Verified employee hours worked against timesheets provided by supervisors.
Sample Room Coordinator
CT Nassau
Burlington, NC
03.2017 - 07.2018
- Maintained accurate records of all items received, returned, and stored in the sample room.
- Assisted in training new staff members on proper procedures within the sample room.
- Collaborated with production teams to determine appropriate samples for projects.
- Ensured that the sample room was kept clean, organized, and secure at all times.
- Inspected samples to ensure they met all quality standards prior to being sent out to customers.
Wait Staff Member
La Fiesta Restuarant
Mebane, NC
12.2014 - 03.2017
- Ensured that all orders were taken correctly and in a timely manner.
- Trained new employees to perform duties.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Answered questions about menu selections and made recommendations when requested.
- Provided exceptional service to high volume of daily customers.
- Presented menus and answered questions regarding items.
Education
Associate of Science - Office Administration
GTCC
Greensboro, NC05-2021
Skills
- Customer support
- Problem-solving
- Order processing
- Communication skills
- Conflict resolution
- Time management
Certification
- Microsoft excel
Languages
Spanish
Full Professional
Timeline
Payroll Coordinator
C&H Power Services Inc.
02.2021 - 02.2024
Customer Service Representative
CT Nasau
07.2018 - Current
Sample Room Coordinator
CT Nassau
03.2017 - 07.2018
Wait Staff Member
La Fiesta Restuarant
12.2014 - 03.2017
Associate of Science - Office Administration
GTCC
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