AGUSTINA LARA
Dallas
Summary
Professional with 28 years of experience in social services, demonstrating adaptability and quick learning to enhance team performance. Proven strong work ethic and exceptional communication skills facilitate proactive engagement and collaboration. Committed to supporting organizational objectives through effective teamwork and dedication.
Overview
24
24
years of professional experience
Work History
Restaurant General Manager
Kumar Management Corporation SW
Waxahachie
09.2023 - Current
- Maintained restaurant standards for food quality, team engagement, financial targets, and guest experiences.
- Conducted guest feedback sessions to address concerns and enhance service delivery.
- Resolved issues promptly while ensuring timely beverage refills and additional item requests.
- Established cash control systems for register transactions.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Maintained accurate inventories of food, supplies and equipment.
- Resolved problems or concerns to satisfaction of involved parties.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Conducted regular meetings with staff members to discuss operational issues.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Recognized by management for providing exceptional customer service.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Hippy Home Instructor-Early Learning
Dallas Independent School District
Dallas
09.2017 - 09.2023
- Assist with identifying, recruiting and maintaining an appropriate caseload of families for the HIPPY Program
- Meet with assigned HIPPY parents on a weekly basis, by conducting home visits with each family to role play the HIPPY curriculum and revisit families according to need
- Attend mandatory weekly training of the HIPPY curriculum
- Enter data into the required database to comply with District, and HIPPY USA requirements
- Submit all required reports and documentation on a timely manner
- Perform other duties as requested by the HIPPY Specialist, Program Manager, Early Childhood Director
Store Manager
Boost Mobile
Dallas
08.2010 - 09.2017
- Managed multiple stores, controlled inventory, increased sales and processed reports.
- Excellent in multitasking; handling phone calls, faxing, data entry, printing and cashiering transactions.
- Assist customers in opening new accounts and upgrading existing service.
- Quick and effective in solving customer account issues.
- Constantly seeking new ways to improve customer service by keeping good quality control.
Sales Manager
A Advantage Auto
Dallas
05.2006 - 08.2010
- Trained sales staff in suggestive selling and up-selling techniques, product training and proper demonstrations.
- Set appointments and follow up with clients.
- Created a consistent referral business by building strong report and providing superior customer service.
- Effectively closed deals on sales and leases of new and pre-owned vehicles.
Assistant Manager
McDonalds
Dallas
04.2001 - 04.2006
- Oversee inventory control, ordering, food sanitation and quality control of food products.
- Ensured that all OSHA and DHEC regulations were complied with (passed all county and state-mandated inspections)
- Promoted from Cashier to Shift Leader, to Assistant Manager on exemplary job performance.
Skills
- Computer Skills
- Communication skills
- Ability to work under pressure
- Time management
- Adaptability
- Highly responsible and reliable
- Effective team leader
- Interpersonal skills
- Staff training
- Customer service
- Team building
- Scheduling
- Complaint resolution
- Team management
References
References available upon request.
Timeline
Restaurant General Manager
Kumar Management Corporation SW
09.2023 - Current
Hippy Home Instructor-Early Learning
Dallas Independent School District
09.2017 - 09.2023
Store Manager
Boost Mobile
08.2010 - 09.2017
Sales Manager
A Advantage Auto
05.2006 - 08.2010
Assistant Manager
McDonalds
04.2001 - 04.2006
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