Agustina Pena

Receptionist

Education Service Region 2

11.2021 - 07.2025

Managed front desk operations and greeted visitors warmly.
Answered multi-line phone system and directed calls efficiently.
Processed incoming mail and distributed documents to appropriate departments.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Maintained a neat reception area by organizing materials and tidying up furniture.
Provided excellent customer service at all times while interacting with both internal and external customers.
Greeted visitors and provided them with assistance.
Performed data entry tasks into various computer systems accurately and promptly.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Sorted incoming mail and directed to correct personnel each day.
Verified visitors' identification cards before allowing access to the building.
Responded to inquiries from internal staff members regarding office operations.
Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Provided administrative support to various departments, assisting with document preparation and data entry.
Greeted customers, answered general questions and directed to appropriate locations.
Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Supplied callers with office address and directions, employee email addresses and phone extensions.