Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Agustina Xavier Puglisi

Agustina Xavier Puglisi

Waitres
Artigas

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Waitress

RixosPremium Dubrovnik
04.2024 - 11.2024
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Waitress

Turisticki CentarVucje
12.2023 - 03.2024
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Waitress

The Fabris
03.2023 - 10.2023
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Social Work Volunteer

Travelers
09.2021 - 03.2023
  • Collaborated with multidisciplinary teams to create comprehensive care plans for clients, ensuring holistic support.
  • Addressed barriers to service delivery by collaborating closely with partner organizations in order to streamline processes.
  • Reduced caseload backlog by efficiently managing multiple cases simultaneously while prioritizing urgent matters.
  • Promoted positive youth development through engaging recreational activities designed to teach valuable life skills.
  • Exhibited excellent communications and customer service relations skills.

Internal Audit Assistant

Banco De Previsión Social
08.2017 - 11.2022
  • Supported the implementation of more effective audit procedures, leading to improved internal controls.
  • Exhibited adaptability when faced with unexpected challenges during audits, developing creative solutions to address any issues swiftly and effectively.
  • Continuously expanded knowledge of industry regulations and standards, allowing for more comprehensive risk assessments and informed decision-making during audits.
  • Provided valuable input during audit planning meetings, helping to shape the direction of each project based on identified risks and objectives.
  • Assisted in the identification of potential risk areas through comprehensive risk assessments.
  • Collaborated with team members to complete audits within established timeframes, ensuring timely completion of projects.
  • Maintained strict confidentiality when handling sensitive company information, upholding ethical standards at all times as an Internal Audit Assistant.
  • Enhanced overall audit efficiency by streamlining internal processes and adopting best practices.
  • Developed strong relationships with colleagues across various departments, facilitating productive information sharing during audits.

Education

Bachelor's in Business Administration - Buisness Administration

Escuela Técnica De Artigas
Artigas
04.2001 -

Skills

    Customer Service

    Dining area maintenance

    Guest Relations Management

    Menu Recommendations

    Greeting guests

    Team Collaboration

    Cash Handling

    Cleanliness

    Menu Memorization

Languages

Spanish
Native language
Portuguese
Proficient
C2
English
Advanced
C1

Interests

Learn about new culture

Hodophile

Timeline

Waitress

RixosPremium Dubrovnik
04.2024 - 11.2024

Waitress

Turisticki CentarVucje
12.2023 - 03.2024

Waitress

The Fabris
03.2023 - 10.2023

Social Work Volunteer

Travelers
09.2021 - 03.2023

Internal Audit Assistant

Banco De Previsión Social
08.2017 - 11.2022

Bachelor's in Business Administration - Buisness Administration

Escuela Técnica De Artigas
04.2001 -

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